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Zara Online Order Had a Missing Item

M**** 1 week ago

I have ordered many products from There was one piece missing from the parcel. I contacted customer relations and told them about the situation. They turned back to me and said they checked the camera and there is no missing items. But I am sure they didn't send one piece. I also ordered pants for that product. They use the same pictures for the top and bottom. I think they were confused because of that. Anyway, now they do nothing. I don't have the product and they don't make refunds. I wanted to see camera videos. They said you can go through user right court. I want them to solve this and return my money or send my product. 

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