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Do you have any complaints about Zara?

39 Complaint

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  • 1 day ago

The first wash resulted in a size differences for my Zara shirts

Both of the shirts from Zara that I bought required that I wash them before I wore them, as instructed on the care labels. Unfortunately, after being washed, the size of the products decreased. I took the t-shirts back to Zara, and while I was there, an employee questioned me about how to properly c...

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  • 1 week ago

Zara Never Shipped My Order And Has Not Fully Refunded Me

I would advise staying away from Zara. You may never get a refund if you have any order cancel. Avoid that fast fashion company with bad service. This company was a pain. I assumed it would be easy to place an order, cancel it, or get my money back from a large, well-known retailer. I placed an orde...

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  • 15view
  • 1 week ago

Zara refused to refund the difference in price for a discounted item

My gift to my mother was a brand-new blouse, and I gave it to her on the occasion of her birthday. When I asked the representative if there would be any kind of sale in the near future, she informed me that there would not be any kind of sale. Consequently, I did not make the purchases. The next day...

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  • 12view
  • 1 week ago

Zara return policy is a disaster

I should not have given my sister that dress because she cannot wear it because it is too big. I handed over the original receipt to her, the tags were still attached to the dress, and the return policy allowed for a return within 30 days. After she had waited in line for more than forty minutes wit...

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  • 1 week ago

Zara Delayed My Shipping And Never Sent İt

My package was supposed to arrive on July 6th, but then I got a strange email saying that it had already been dispatched. I have made a significant investment, but for some reason, I have not received any of my packages. I am demanding that an investigation be conducted into this matter. I don't wan...

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  • 1 week ago

Zara  Vibrant Leather Fragnance Doesn't Last

On 17/09/2022 I bought zara vibrant leather from hilltown mall. I tried tester first and the scent lasted 3-5 hours on my skin at least.Then  decided to buy it. I paid 380₺ for it. Now, I observe that is doesn't last longer than an hour. I paid a fortune and look at this! They should improve what th...

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  • 3 weeks ago

Zara employees refused to replace my items

I tried on the Zara items I had purchased, or rather the Zara items that had been given to me as a gift, and they just didn't feel right. I had intended to exchange for a larger size, but I misplaced my receipt. My search for the receipt lasted nearly a week. A full two weeks are required. The Zara ...

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  • 12view
  • 3 weeks ago

Zara delivery problem not resolved for days

On September 8, 2022, at 8:30 p.m., Cargoist informed me that a shipment from the Zara company, which I had purchased online, had arrived at my place of business. Nearing 18:30, I'll be leaving the office. Even though I never got the shipment, it appears to have been delivered. After days of searchi...

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  • 11view
  • 3 weeks ago

After only six months, the shape of my Zara tote bag has begun to distort

This Tote bag only lasted me for about 6 months before it started falling apart. At first, I was confused by this usage, but how did I get here? I'm not going to get on board with that. All I'm doing is slinging it over my shoulder. The poor quality of the materials or the workmanship must be to bla...

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After only six months, the shape of my Zara tote bag has begun to distort
After only six months, the shape of my Zara tote bag has begun to distort
After only six months, the shape of my Zara tote bag has begun to distort
+3
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  • September 01

Zara refunded me for my t-shirt, but I had requested an exchange

My shirt from a year ago was returned, but I requested an exchange instead of a refund. There is no longer a way for me to purchase the same shirt for the same price that I did a year ago. Despite this, they told me to "complain wherever you want;" I have all of the relevant paperwork (invoices, etc...

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  • September 01

Without explanation, Zara canceled my order

Tonight, at 00:35 GMT on January 9th, 2019, I placed an order. 8399 tl were deducted from my card and I've made the payment. The app verified that it had happened. Unfortunately, I discovered this morning that my order had been canceled. We called the Turkish call center and were told that my bank w...

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  • September 01

My recently purchased Zara shirt had a small stain on the collar

There was a small stain on the collar of my Zara shirt that cost 600 TL before I washed it. I intended, as usual, to water it down, squeeze some bleach into it, and then use it in the washing machine. I couldn't believe my eyes when it turned pink; I'd never seen anything like it before. How, then, ...

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  • August 31

My son's new Zara college jacket is poorly sewn

The college jacket that I purchased for my son in the new season does not have good sewing quality, so I returned it. When they purchase items of this quality at these prices, I wonder if the relevant people are able to maintain a sense of comfort. I was wondering if they sold the Park Bravo brand, ...

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My son's new Zara college jacket is poorly sewn
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  • August 31

Unfortunately, Zara sent the item I ordered to the wrong address

The online purchase I made at Zara was delivered to an incorrect address and was received by an unknown individual. For my complaint, I require a solution. What happens if the freight company has no way of contacting the recipient because of an incorrect address? In order to resolve my complaint, I ...

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  • August 23

Zara charged my credit card without my consent

My QNB Finansbank credit card was charged 2000 TL by Zara at 06:47 on August 23rd, 2022. Similar attempts were made at 06.52, but again, the insufficient limit prevented their achievement. After learning that this fee had been collected without my knowledge, I called QNB Finansbank and promptly clos...

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  • August 22

Pants turned to a perfume by Zara!

I ordered some pants and perfume from Zara, and while one of the perfumes is correct, the other contains a symbol indicating that it is actually a pair of pants. A glaring flaw exists in Zara's computations. They said they would look into it after I contacted them, but when I didn't respond to their...

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Pants turned to a perfume by Zara!
Pants turned to a perfume by Zara!
Pants turned to a perfume by Zara!
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  • 15view
  • August 18

Zara sent a man's perfume instead of the Black+Rose 100 ml

Today, August 18, 2022, was the scheduled delivery date for the perfume I ordered from the Zara website, but when I called the number I was given the message "We called for information that the wrong product can be shipped." I felt like I was being searched. You're shameful for even considering the ...

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Zara sent a man's perfume instead of the Black+Rose 100 ml
Zara sent a man's perfume instead of the Black+Rose 100 ml
Zara sent a man's perfume instead of the Black+Rose 100 ml
+2
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  • 12view
  • August 12

Zara refund issue of the canceled product

The refund for the canceled product, which was Zara's fault, has not been given back for 1.5 months. When I call the company, the customer service rep, who can't speak, says that the account doesn't belong to me and that the deposited fee won't be refunded. He says that he can't help me with this be...

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Zara refund issue of the canceled product
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  • July 31

Zara online order late delivery issue

Unfortunately, Aras Kargo was unable to deliver the item that I had purchased from Zara online. It was mentioned that he would receive the merchandise from the cargo firm; nevertheless, he did not give me an information message nor did he advise me that he would receive the product. I'm waiting for ...

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  • July 28
whole star empty star empty star empty star empty star

Zara missing product issue  so I request a new one

My order, which had the number 5**28*****6 and was placed on July 7, 2022, did not make it to me since it was misplaced while being transported, and the replacement did not get sent out. Since I placed my purchase, I have been waiting for it for a month and a half. I was wasting my time waiting beca...

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  • 18view
  • July 22

Zara defective product and refund issue

After making a purchase at Zara Istanbul Historia, I discovered that the product I received was torn. I attempted to return the jacket within the allotted time frame of three days; however, neither the product nor my money was received. I attempted to assert my consumer rights, but after doing so, I...

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Zara defective product and refund issue
 
zara-defective-product-and-refund-issue-2.pdfpdf
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  • 15view
  • July 21

Zara sent me a Pre-owned Coat

Zara has delivered my order 52941653216, which I purchased. I discovered that the product had been used when I opened the shipping package. The item was filthy and had a strong odor of perspiration. In addition, the product contained lint and tears. I felt sick to my stomach as a result of the circu...

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Zara sent me a Pre-owned Coat
Zara sent me a Pre-owned Coat
Zara sent me a Pre-owned Coat
+4
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  • 30view
  • July 16

For the past 10 days, Zara has not delivered my order

Zara's products I ordered 10 days ago still haven't arrived. Zara's cargo is being delivered by a company called Hoop Kapıda, which I had never heard of before. I'd rather see Zara work with well-known, large-scale cargo providers. As soon as possible, please deliver the items I ordered.

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  • 85view
  • July 16

Due to staff error, Zara has a refund issue

It is impossible for me to return it because the paper has been crumpled up during the checkout process; the cashier is to blame for this issue. They provided me with a phone number and instructed me to make a call. When I called, they told me that the bill would arrive within the next two days. As ...

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Brand Profile

subscribe Zara, Is a member of Xolvie for 1 years. 
Member brands use the system to respond to all complaints and increase customer satisfaction. Member Brands employ Xolvie services effectively to continuously improve their customer service quality.

Brand Profile

subscribe Zara, Is a member of Xolvie for 1 years. 
Member brands use the system to respond to all complaints and increase customer satisfaction. Member Brands employ Xolvie services effectively to continuously improve their customer service quality.

Frequently Asked Questions (FAQ)

How do I know if my Zara order was processed?

You will receive email updates regarding your order's status. This information is also available in the Purchases section. If you are not registered, click the "Order Information" link in the confirmation email to track your order.

How long does Zara take to send?

The anticipated delivery timeframe is between 2 and 4 business days, depending on the delivery address. If your order contains a ZARA HOME product, the delivery time may be extended up to 24 hours.

Does Zara refund shipping cost?

You have 30 days from the date of shipment to return your purchase from Zara.com without incurring any fees. All items must be in perfect condition with all of their labels intact. You may return your order to any Zara shop in the same market/region where you made your purchase at no cost.

How long does Zara take to refund?

Once a return has been processed, you should receive an email confirmation, and it can take up to 14 days for Zara to issue a refund.

How do you activate a Zara gift card?

You can activate them at the time of sale, in-store and online, or in advance through the "Gift Card > Activate Card" area. In all instances, we will require the last four digits of the recipient's mobile phone number provided by the buyer during the transaction process.