YapiKredi Bank

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104 Complaint

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  • 6
  • 2 days ago

Contrary to Their Assurances YapiKredi Bank is Asking for Card Fees

Yapı Kredi Bank is being cunning. To begin, they are charging me a fee even though they previously assured me that there would be no fee for using my credit card. In October of 2022, I had the intention of canceling and returning the card; however, I was unsuccessful in doing so due to their ability...

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  • 4
  • 3 days ago

Yapikredi Bank made two unauthorized transactions using my credit card

My YapiKredi credit card was used in two unauthorized transactions. I called right away to cancel but was told that I would have to call back and object to the transaction once it had come out of the pending provision, as was the procedure. Despite the fact that it makes more sense to step in before...

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  • 5
  • 4 days ago

YapiKredi Bank Promotion Message was not Fully Correct

After getting a message that said I could pay my property taxes in five equal installments without being charged interest, I went ahead and paid them. However, there was an option for three installments. I am copying the message word for word; this special deal for you in property tax payments inclu...

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YapiKredi Bank Promotion Message was not Fully Correct
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  • 2
  • 4 days ago

Yapi Kredi Bank Mobile Banking Platform is Inaccessible to Me

I have been utilizing the Yapi Kredi Bank mobile banking platform on a regular basis for the past five months. I have been unable to participate in any activities for the past half year. Whenever I try to complete any kind of transaction, Yapi Kredi Bank notifies me that I do not have permission to ...

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Yapi Kredi Bank Mobile Banking Platform is Inaccessible to Me
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  • 2
  • 6 days ago

YapiKredi Bank Does not Comply with Article 31/3 of the Consumer Law.

Article 31, paragraph 3 of the Consumer Law of May 28, 2014 mandates that card issuers have to offer consumers credit cards without annual membership fees and similar fees. According to this article of Law No. 4077 on the Protection of Consumers, as amended by Law No. 4822, since the membership fee ...

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  • 11
  • 1 week ago

Yapı Kredi Bank Makes Extreme Cuts For Swift Transaction

On 25 Nov 2022 I made a Swift transfer via Yapi Kredi by selecting the same day and OUR as transfer options. The bank cut down around 17 euros for a transfer amount of only 25 Euros. By the way, so far my transfer has not been realized plus the bank cut down 28 Euro more without my consent on Monday...

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  • 6
  • 1 week ago

My Immediate Purchase was Reimbursed in Installments by YapiKredi Bank

When I returned the purchase that I had made at the Decathlon store on 06/10/2022, the cashier processed the return as an installment card return rather than a cash return. As a result, Yapi Kredi Bank collected the amount that was returned from the store and does not reimburse me; instead, they req...

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  • 5
  • 1 week ago

YapiKredi Bank assessed an annual credit card fee

On 11/27/2022, 246,50TL was added as a credit card fee to my Yap Kredi World credit card account with the identifier 272302*******, which ends in 1386. Per the requirements of the law as outlined below, I humbly request that the fee be waived. "Article 31 Clause 3 of the Consumer Law enacted on May ...

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  • 4
  • 1 week ago

YapıKredi Bank Customer Line is Always Busy or Unresponsive

Contacting customer service is impossible. I am not a Yapi Kredi customer, but I keep getting HGS messages on my phone (The transaction of 17.50 TL that you wanted to make with your Worldcard card ending in 4257 on 28.11.2022 10:26 from the company HGS Talimat-1016523718/35 was not approved because ...

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  • 8
  • 1 week ago

YapiKredi Bank reneged on a promised bonus payment

Yap Kredi Bank ran a promotion where property tax payments over 100 TL made using credit cards could be made over the course of three equal payments with no interest charged. All municipal point-of-sale transactions were included in this total. Send an SMS to 4454 with the transaction passcode of "r...

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  • 1
  • 1 week ago

YapıKredi Bank Keeps Closing My Account Regardless of My Attempts

Yapi Kredi Bank closed my credit card due to a customer representative's misinterpretation. When long and difficult negotiations failed to produce results, I applied to CIMER, where my rightfulness was established and my card was reopened for use by the bank. However, because they did not change a c...

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A**
  • 1
  • 1 week ago

Problem with YapiKredi Bank's annual credit card fee

I'd like to get a refund of the 278 TL that I paid as my credit card's annual fee. My credit card, which I used for only four months, was hit with an annual fee of $1. This is clearly illegal business practice on your part." As of May 28, 2014, Article 31(3) of the Consumer Law mandated that consume...

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  • 8
  • 1 week ago

YapıKredi Bank Requires Illiterate Pensioners to Provide Extra Documents

Pensioners who are illiterate are required to provide Yapi Kredi with a power of attorney in order to open an account with the company. The notary requests a report on the individual's health. In this particular scenario, if you are illiterate, it is necessary to provide a health report as well as s...

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  • 4
  • 1 week ago

YapıKredi Bank Violates the Promotion Rules

Yap Kredi Bank violates the Promotion rules agreed upon between the Cankaya District Directorate of National Education and Yapi Kredi Bank. Despite the fact that Article 5 of the agreement states that "no transactions made through the internet branch will be charged," every time I want to make an EF...

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  • 8
  • 1 week ago

YapıKredi Bank Failed to Send Warnings About Suspicious Withdrawals

I hadn't used my credit and debit cards in a long time, so when I inserted my debit card into the ATM to check, there was no money on it! I checked my credit card laster, and it was the same! When I looked at the usage, I noticed that a company or application called Google Proxima Beta London, or wh...

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  • 2
  • 2 weeks ago

Yapi Kredi Bank Card Fee is Refunded Partially

The card fee was reflected before the first year of the credit card I received from Yapi Kredi Bank. When I called customer service, I was told that only 70% of the fee could be refunded. I agreed, and they refunded my money. A week later, my colleague, with whom we applied for credit cards at the t...

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  • 8
  • 2 weeks ago

YapıKredi Bank World Card is Asking For Card Fee in the Second Month

Unfortunately, I made a mistake and purchased a Yapi Kredi World Card; however, a 287 TL card fee was reflected on my statement in the second month, before I even used the card. I immediately contacted customer service, who informed me that the fee had been canceled. I said okay, and I kept using it...

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  • 2
  • 2 weeks ago

YapıKredi Bank Hasn't Returned My Unsuccessful Shopping Total Back

Because the service I paid for did not take place, and the company and officials I paid for are no longer in place, the legally correct thing for the bank to do is to return the payment I made with the credit card to me. On 16.12.2019, I made a purchase with my Yapi Kredi Bank credit card that was w...

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  • 4
  • 2 weeks ago

YapıKredi Bank Demands Card Fee Unlawful and not in the Contract

YapıKredi Bank (TR). Unlawfully cut the Card Fee. It is clearly stated in Article 4 of the Turkish BDDK's https://www.bddk.org.tr/Sss/Liste/114 web page; Credit card annual membership fee may be accrued annually following your first use as a debit. So if you have never used your credit card, you can...

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  • 2
  • 2 weeks ago

YapıKredi Bank Denies Rewarding Bonus Points I Gathered

I used my Yapi kredi World Gold credit card to make purchases totaling 42,000 lira, but I was not eligible for a bonus on those purchases. When I called the customer service line, the representative acted condescendingly toward me and looked for reasons to blame me. A friend from TEB gets 130 lira b...

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Member brands use the system to respond to all complaints and increase customer satisfaction. Member Brands employ Xolvie services effectively to continuously improve their customer service quality.

Brand Profile

subscribe YapiKredi Bank, Is a member of Xolvie for 1 years. 
Member brands use the system to respond to all complaints and increase customer satisfaction. Member Brands employ Xolvie services effectively to continuously improve their customer service quality.