Xiaomi Üye Marka

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Xiaomi Customer Service

48 Complaint

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  • 2 days ago

Xiaomi Customer Support is Lacking and Misleading

On May 11, 2022, I bought a Xiaomi Mi Roborock S7 sonic mopping smart robot vacuum cleaner from a dealer in Istanbul Metrogarden. I also spent money on insurance. Because there was a lot of water under the kitchen cabinet, the broom fell in and stopped working. We took it to get fixed. The service t...

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  • 3 days ago

Xiaomi Mi Store Taking Ages to Refund Money

On September 25, 2022, I purchased a Xiaomi phone from Mi.com, but I canceled the order because I used the incorrect credit card. The system indicates that the refund is being processed, but there has been no other update in the last week. Despite the fact that your return transaction was said to ha...

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Xiaomi Mi Store Taking Ages to Refund Money
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  • 3 days ago

Because I bought my Redmi Note 8 abroad, the Xiaomi service center wouldn't fix it

For myself and my family, I've purchased a total of eight mobile phones in the last four years, with eight of those being Xiaomi products. As the proud owner of three Xiaomi smart robots and a pure Xiaomi Air purifier, I have been a very happy customer of Xiaomi's products. Until something goes wron...

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  • 8view
  • 3 days ago

Xiaomi Mi Pro 9 Laptop Connection Fails

My Mi Smartphone Note 9 Pro won't connect to the laptop; I reset the connection settings, downloaded and updated the latest version, and it still won't connect. (Customer service recommended the actions I took) It's only been a month, I connected once and couldn't connect again. It begins charging a...

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  • 4 days ago

Xiaomi Vertical Vacuum Cleaner No Spare Parts

I bought a Xiaomi cordless vacuum cleaner. in 2020. Ok, nice. The rotary head is broken. I can find it nowhere in Turkey. Not a single store, not a website sells them. I don't know hot to acquire it. I don2t know what I will do with the vacuum cleaner if I can never get it.  Why would you put a prod...

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  • 22view
  • 6 days ago

Xiaomi Sold Defective Product Unable to Supply Aftersales Assistance

The item that I purchased in July 2021 went to repair four times by the technical service. It was said that the product had been manufactured, but its quality did not significantly advance. In addition, I am unable to contact the customer service department of the brand. Since the day I acquired the...

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  • 23view
  • 6 days ago

Xiaomi Technical Service Kicks the Can Down the Road

We received the Xiaomi Reddi 9c phone ten months ago. The screen scrolling on the phone stopped working. We went to the company from which we purchased it, and he directed us to his service. On August 23, 2022, I delivered it to the company's authorized service. They returned a few days later and cl...

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  • 1 week ago

The official repair center for Xiaomi's Mi Band 5 did not fix it

I was really hoping to like the new Xiaomi Mi band 5 that I just bought, but it has been nothing but a letdown. After only one day of use, I was already experiencing problems with the product. My experience with customer service encouraged me to send it to Dora Mobile, a service that specializes in ...

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  • 1 week ago

Xiaomi Mi 11 Lite has begun to malfunction

Since the fingerprint reader on my Xiaomi Mi 11 Lite stopped functioning, I've been having consistent problems with the device shutting down unexpectedly. It would appear that there is a problem with the sensors. My anxiety level is through the roof ever since this matter came up. No matter where I ...

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  • 1 week ago

Xiaomi Kugo Electric Scooter M2 Pro Turned out to be Defective

I could not test drive the Kugo Electric Scooter M2 Pro that I bought from Mi Store Metrogarden on 26.08.2022 because there was no product open. I bought this product as a gift for my daughter. I gave the gift to my daughter on 01.09.2022 because she was out of town. When we wanted to unbox the prod...

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  • 16view
  • 1 week ago

Xiaomi Redmi 9C Cell Phone Product Issues

My Xiaomi Redmi 9C phone was bent in a short time like 5 months. I sent it to the service, they issued an invoice, I did not accept it. With the latest update, I started having network problems on my phone. I sent it again, I was found wrong again. With the incoming update, my phone became unusable ...

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  • 13view
  • 1 week ago

Xiaomi Offers No Repair No Help at All

I was using Xiaomi Redmi 5 mobile phone, I was very satisfied. A problem arose, I went to Genpa for service, they said "We do not serve these phones". I called your customer service. It was said that they did not see that the importer was guaranteed, they did not take the initiative, and said "we co...

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  • 30view
  • 1 week ago

My Xiaomi Robotic Vacuum Cleaner Malfunctions No Solution Found

My Xiaomi robot vacuum cleaner, which I bought from ZS virtual store on Hepsiburada , stopped working while it was cleaning and never worked again. Nothing makes it do anything. I can't reset my WiFi because it's not working. When I call ZS online store, no one answers. I had no way of getting in to...

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  • 28view
  • 2 weeks ago

I want my Xiaomi Redroad v17 vertical vacuum cleaner replaced

I bought a Xiaomi Redroad v17 vertical vacuum cleaner, but I haven't been able to use it since I got it. The vacuum has no suction power at all. It sounds weird now.  Even the store where I bought the product knows there is a problem with it, but when we sent it to Genpa service, they said there was...

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  • 2 weeks ago

Xiaomi doesn't provide warranty for electric scooter in Turkey

We purchased a Xiaomi electric scooter. My grandson fell off it after two months, and the product started failing. We took it to an authorized Xaomi service center in Antalya. According to the service, the product is not covered by warranty in Turkey and cannot be repaired even if paid for. We calle...

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  • 21view
  • 3 weeks ago

Sound-related problem of Xiaomi A1 Camera is not solved

We bought a first-hand Xiaomi A1 camera. The reason we chose this device  was that it was advertised as having high level of sensitivity to baby crying sounds. It is impossible to hear the baby's voice over the sizzling sound! The next day I went to the store for change, they said it was normal. If ...

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Sound-related problem of Xiaomi A1 Camera is not solved
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  • August 08

Xiaomi Mi Robot Vacuum Mop 2 Ultra's gift was not given to me

07 July 2022 I purchased the Mi Robot Vacuum Mop 2 Ultra, and as a bonus, I was given a gift voucher. However, a gift check was not given to me. I am still holding out hope. When I call customer service, I am told that there is a problem that is originating from China and that we cannot intervene in...

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  • 14view
  • August 05

Fraud by a Xiaomi authorized repair service

Repairing a redmi 8 was on my to-do list. I did a search on Google. As a Xiaomi authorized repair service, the first one appeared on the scene. I found the phone number and dialed it. They provided me with the address, and I was able to ship the item there. I sent them the money they requested. It's...

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  • 36view
  • August 04

My order for a Xiamoi Mi Smart Air Fryer has been canceled by Migros

My Xiaomi Mi Smart Air Fryer was discounted to 799.99 TL on the Migros app. One hour before the scheduled delivery time, my order was canceled. When I contacted a customer service representative to explain the transactions, he claimed that a system error had occurred and closed my case. They compens...

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My order for a Xiamoi Mi Smart Air Fryer has been canceled by Migros
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  • August 04

The faulty Xiaomi Redmi Note 9 was not replaced by Xiaomi

In November of 2020, I purchased a Xiaomi Redmi Note 9. My phone is having issues: Apps sometimes don't work, the speaker doesn't work, the phone freezes in most applications, and the battery drains fast. When a call is received, the ringtone is silenced. During the call, there is a pause in the sou...

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the-faulty-xiaomi-redmi-note-9-was-not-replaced-by-xiaomi-1.pdfpdf
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  • August 02

Xiaomi robot vacuum cleaner was lost in the shipment

I sent my Xiaomi robot vacuum cleaner to the service, but I haven't heard anything about it in a month. When I call you and look at the system, my robot vacuum cleaner, whose output is visible, is said to be missing when I call the cargo company. Why haven't you sent me the thing you've been sending...

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Member brands use the system to respond to all complaints and increase customer satisfaction. Member Brands employ Xolvie services effectively to continuously improve their customer service quality.

Brand Profile

subscribe Xiaomi, Is a member of Xolvie for 1 years. 
Member brands use the system to respond to all complaints and increase customer satisfaction. Member Brands employ Xolvie services effectively to continuously improve their customer service quality.