Volkswagen

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29 Complaint

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  • 6
  • 1 week ago

Volkswagen Door Lock Malfunction and Disturbing Sound

I currently own a Volkswagen Polo model year 2021 with a DSG transmission and at 18,000 kilometers. It is necessary to turn the radio volume up to 40% so that it is the only sound to be heard because the sound that is coming from the driver's door side of the vehicle from the lock side is so loud -l...

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  • 4
  • 1 week ago

Volkswagen Authorized Service Employees Behaved Improperly

On November 23, 2022, we came to your Dogus auto service to consult my Volkswagen transporter vehicle, which was still under warranty, for a minor error code. But we debated whether to ask or not a thousand times. The employees are extremely rude and careless. Instead of telling us that we cannot pr...

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  • 5
  • 1 week ago

Volkswagen Vehicle is Proved to be Not Safe in an Accident

Never buy a Volkswagen vehicle. Allianz Insurance should never be used to obtain insurance. They are both victimizing. I drive a 2017 Volkswagen Passat. Allianz Insurance stated that the insurance company would cover all vehicle costs. In contrast, the other company denies them. The service now clai...

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Volkswagen Vehicle is Proved to be Not Safe in an Accident
Volkswagen Vehicle is Proved to be Not Safe in an Accident
Volkswagen Vehicle is Proved to be Not Safe in an Accident
+2
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  • 3
  • 2 weeks ago

Volkswagen Caddy Comfortline 2022 is Having Bluetooth Connection Issues

My Volkswagen Caddy Comfortline 2022 model vehicle has a ridiculous feature that prevents the phone from connecting to Bluetooth when the vehicle is moving. I am unsure how to disable this feature; when I try to connect to my phone via Bluetooth, the vehicle gives me a warning that it is unable to c...

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  • 13
  • 2 weeks ago

A Scandalous Service Failure At Volkswagen Dogus Oto/Maslak

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Our vehicle had a start-stop problem, so we took it to the Doguş Oto Maslak service to have the carbon tank in the fuel tank replaced. They gave us our car without hooking up the hose that lets out the extra air in the engine and gas tank. The fuel tank and engine in our car were severely damaged, a...

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A Scandalous Service Failure At Volkswagen Dogus Oto/Maslak
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  • 10
  • October 17

Volkswagen Authorized Dealer Indifference

We left our vehicle at Gaziantep Sahintaş authorized service for the annual maintenance of our Polo, and they said it would be ready in the evening of the same day for us to pick up. After delivery, the brake light in the vehicle failed, and when the airbag and rearview camera failed, we returned it...

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  • 3
  • October 16

Poor first impression of the brand new Volkswagen Golf 8 1.0 TDI

The Volkswagen Golf 8 is obviously disappointing. My 2021 Golf 8 impression vehicle, which I had assumed to be sturdy and reliable, kept malfunctioning, much to my dismay. A connecting pipe had broken, and the car stopped working at kilometer 13***. Then, when the vehicle got off to a late start, it...

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  • 5
  • October 13

A leak in the wiper fluid reservoir has developed in my 2018 Volkswagen Polo

There was no accident, impact, etc., but the wiper glass water reservoir in my 2018 Volkswagen Polo was punctured. Something that doesn't fit the norm for that brand's image. Since the problem has arisen out of the blue and is not covered by warranty, I am currently waiting for the appropriate fix. ...

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  • 5
  • October 12

Volkswagen Amarok Car Service Experienced Turned Out Ineffective

I had all the heavy maintenance of my Volkswagen Amarok vehicle done at Beylikdüzü Doğuş Oto, when I had delivered my vehicle, I said that my vehicle was running late. They said that it was caused by the battery and the problem would go away when the battery was changed. After replacing the battery ...

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  • 2
  • October 01

Volkswagen Golf is currently out of stock

Since the beginning of March, I've been looking into buying a Volkswagen Golf in Turkey. Despite the fact that hundreds of golfs are sold between March and October, each time I've asked, I've been told that golf is not manufactured. This is despite the fact that I've asked multiple times. To keep up...

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  • 7
  • August 08

Volkswagen Polo 2022 engine fault, the service was uninterested

I went to the dealer and bought a new Polo for the year 2022. After I bought the car, the engine fault light came on when the car had only been driven 1000 km. We took it to the service, where they fixed the parts and gave us the car back. The car had technical problems, so I took it back to the dea...

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  • 9
  • July 28

Volkswagen did not receive my spare parts

A Volkswagen service representative from Ankara, Turkey (Aydoganlar Volkswagen Authorized Auto Service) informed us that the original front bumper for your 2012 Model Jetta would arrive in Ankara on the 30th of April and that the original front right headlight for your 2012 Model Jetta would arrive ...

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  • 46
  • July 04

Volkswagen exhaust emissions software update problem

They called Canakkale Avek Oto ® Service and updated my 2012 Polo 1.2 TDI  by saying that the software for the exhaust emission was updated. Since the day of the update, my car has started to use more gas, keep running out of gas, fill the particulate filter, have an uneven idle, rev too fast, and s...

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  • 26
  • July 03

2014 Jetta car mechanical issues that can not be solved

My 2014 Jetta car cuts gas. We shift it down from seventh gear to fifth gear and then connect it to the apparatus. They reported that the valve was malfunctioning. Even though the fact that we adjusted the adjustment, the error still exists. One of them mentions an injector, another mentions a turbo...

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  • 32
  • June 28

The Volkswagen salesperson sells Tiguan 1.5 TSI for more than the price list says

SECTION 1: On June 9, 2022, I went to Samsun Ozon Volkswagen to buy a car. The 1.5 TSI engine was in the black Tiguan. I asked the sales agent, S* G*, how much the car cost. She said that the car was worth 1.3 million Turkish Lira. I told him that the car was worth 1,041,00 TL on the price list for ...

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The Volkswagen salesperson sells Tiguan  1.5 TSI for more than the price list says
The Volkswagen salesperson sells Tiguan  1.5 TSI for more than the price list says
The Volkswagen salesperson sells Tiguan  1.5 TSI for more than the price list says
+4
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  • 24
  • June 17

Volkswagen Dogus Automotive had bad communication,  they didn't help me

Doguş Automotive, to which I wrote to Avek Esenler on June 22 to fix the problems I was having, and he said he would step in and follow up on the file and handle the situation, has still not responded to the additional statement that I made on Monday. I wrote the statement because Avek Esenler had p...

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  • 24
  • July 01
Complaint has been removed from publication by T*****

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Member brands use the system to respond to all complaints and increase customer satisfaction. Member Brands employ Xolvie services effectively to continuously improve their customer service quality.

Brand Profile

subscribe Volkswagen, Is a member of Xolvie for 1 years. 
Member brands use the system to respond to all complaints and increase customer satisfaction. Member Brands employ Xolvie services effectively to continuously improve their customer service quality.