Volkswagen 
Complaint18
Resolved0
Brand Profile
Volkswagen, Is a member of Xolvie for 1 years. Member brands use the system to respond to all complaints and increase customer satisfaction. Member Brands employ Xolvie services effectively to continuously improve their customer service quality.
Brand Profile
Volkswagen, Is a member of Xolvie for 1 years. Member brands use the system to respond to all complaints and increase customer satisfaction. Member Brands employ Xolvie services effectively to continuously improve their customer service quality.
Complaint18
Volkswagen Polo 2022 engine fault, the service was uninterested
I went to the dealer and bought a new Polo for the year 2022. After I bought the car, the engine fault light came on when the car had only been driven 1000 km. We took it to the service, where they fixed the parts and gave us the car back. The car had technical problems, so I took it back to the dea...
Volkswagen did not receive my spare parts
A Volkswagen service representative from Ankara, Turkey (Aydoganlar Volkswagen Authorized Auto Service) informed us that the original front bumper for your 2012 Model Jetta would arrive in Ankara on the 30th of April and that the original front right headlight for your 2012 Model Jetta would arrive ...
Volkswagen Caravelle 2020"lower the oil level in the engine"warning and customer service's issue
Volkswagen Caravelle 2020 model: At 11,500 km, my well-cared-for and still-under-warranty car gave me a warning a month ago to lower the oil level in the engine. I also called the Vosmer Gaziemir service and got information. I also sent a picture of the dipstick to Vosmer's phone using WhatsApp. I w...
The 2017 Volkswagen Polo automatic transmission malfunction has not been resolved
My 2017 Volkswagen Polo suffered from an automatic transmission malfunction. When the vehicle is in the P position all of the time, it gives the warning to stop and take it to the service. I contacted Avek Volkswagen Service to resolve this issue. The service representative informed me that this is ...
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2 Up-VotesVolkswagen exhaust emissions software update problem
They called Canakkale Avek Oto ® Service and updated my 2012 Polo 1.2 TDI by saying that the software for the exhaust emission was updated. Since the day of the update, my car has started to use more gas, keep running out of gas, fill the particulate filter, have an uneven idle, rev too fast, and s...
2014 Jetta car mechanical issues that can not be solved
My 2014 Jetta car cuts gas. We shift it down from seventh gear to fifth gear and then connect it to the apparatus. They reported that the valve was malfunctioning. Even though the fact that we adjusted the adjustment, the error still exists. One of them mentions an injector, another mentions a turbo...
The Volkswagen salesperson sells Tiguan 1.5 TSI for more than the price list says
SECTION 1: On June 9, 2022, I went to Samsun Ozon Volkswagen to buy a car. The 1.5 TSI engine was in the black Tiguan. I asked the sales agent, S* G*, how much the car cost. She said that the car was worth 1.3 million Turkish Lira. I told him that the car was worth 1,041,00 TL on the price list for ...
Volkswagen Dogus Automotive had bad communication, they didn't help me
Doguş Automotive, to which I wrote to Avek Esenler on June 22 to fix the problems I was having, and he said he would step in and follow up on the file and handle the situation, has still not responded to the additional statement that I made on Monday. I wrote the statement because Avek Esenler had p...
I'd like to request Volkswagen parts assistance
I took my Volkswagen Tiguan to Erzurum Erz Service. During the examination, it was stated that the steering lock and cylinder would be replaced at a cost of 5621 TL. Previously, I had chronic issues such as sagging ceiling cloth and timing chain stretching. My request is for parts assistance in this...
Volkswagen is attempting to deceive me regarding the transmission repair on my 2018 Arteon
After receiving a transmission failure warning, I took my Volkswagen 2018 model Arteon to AVEK authorized service in Esenler tekstilkent. They couldn't fix my car for about three months, and they replaced the mechatronics part, claiming it was defective, and then delivered my car. However, the vehic...
Due to its poor service, Eskihisar Volkswagen Car Service is not recommended
Do not take your car to the Eskihisar Volkswagen repair service center in Ankara for maintenance and repair! You won't be able to get your car fixed completely!! The mechanics are a disappointment, the advisors are the same disgrace, and the private services in the industry provide better quality, s...
Volkswagen's high-price policies are based on opportunism
On May 10, 2022, I contacted Oztürk Oto, the authorized Volkswagen dealer in Aksaray, to purchase a brand new Golf. The representative lady stated that there is currently no vehicle, but that a Golf will be delivered from Germany. She stated that the vehicle is not currently in Turkey and that the a...
Volkswagen's brand new Tiguan developed an airbag problem on the sixt day
I purchased a brand new Volkswagen Tiguan on April 20, 2022, and the car developed an airbag problem only 6 days later. This well-known brand disappointed us greatly. I took the car to an authorized Volkswagen service center in Iğdır. Following the inspection, I was informed that the faulty airbag w...
Volkswagen has been unable to resolve the issues
I bought a Volkswagen Passat from Acarlar Otomotiv Dealer in 2015, and after a while, there was a problem with the front door lock. I took the car to the dealer (Acarlar) to have it fixed, but they inspected it and said it was fixed. After two months, the same problem arose again, and instead of rep...
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1 Up-VotesDuring the first year, Volkswagen Tiguan R Line transmission failed
For the past year, I've been enjoying my Volkswagen Tiguan R Line. This car had always been my favorite, owing to its comfort and attractive appearance. I had a lot of faith in Volkswagen's quality as well. I was driving on the freeway at 100 mph last week when the car abruptly issued a gear failure...
My three-years-old Volkswagen TSI has a transmission problem
I'm annoyed by the quality of Volkswagen's recent vehicles because I believe they've disappointed their customers. Even though I haven't had my car for very long, it has already started to fail me. Volkswagen, in particular its TSI line, should restore its quality, in my opinion. My Tiguan's transmi...
I've been disappointed by the quality of Volkswagen vehicles
I'm not sure if it's just because the vehicle I bought from Volkswagen has a defect or if it's the result of something else, but there are strange rattling noises coming from my vehicle, making it nearly impossible to drive. I'd like someone from Volkswagen of America to explain what happened to the...