I am very unhappy with my new Vestel washing machine. The machine never seems to work properly and is constantly giving out and making annoying noises. It also doesn't do a good job of cleaning laundry, which was a major letdown for us. On multiple occasions (at least 20), I contacted customer support to have the machine looked at by a technician. Yet whatever they did to fix the problem, it was only ever a short-term fix. As far as I can tell, the issues with this product all stem from the manufacturing process, making it a flawed item. So, please send me a new product in exchange for the one that was damaged.