Turkish Airlines

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Do you have any complaints about Turkish Airlines?

217 Complaint

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  • 1 day ago

Turkish Airlines Has Damaged My Brand New Luggage

I took THY's London (TK1980) - İstanbul (TK2470) - Adana flight on 03.12.2022. I handed over my luggage at Heathrow Airport all safe and sound, which is American Tourister brand solid luggage that is really too hard to break. When I picked up my luıggage at Adana Airport, I have seen that it was bro...

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Turkish Airlines Has Damaged My Brand New Luggage
Turkish Airlines Has Damaged My Brand New Luggage
Turkish Airlines Has Damaged My Brand New Luggage
+4
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  • 5
  • 4 days ago

The issue with Turkish Airlines' Miles and Smiles program

My son, who is based in South Korea, bought me a plane ticket on January 25 using his accumulated miles and covering the difference in price with a credit card. He had previously received notification that his miles would be nullified as of the new year. Multiple conversations with THY's customer se...

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The issue with Turkish Airlines' Miles and Smiles program
The issue with Turkish Airlines' Miles and Smiles program
The issue with Turkish Airlines' Miles and Smiles program
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  • 5
  • 5 days ago

Turkish Airlines is Finding Excuses Not to Reimburse Damaged Luggage

THY does not compensate me for any damages that may have occurred to my baggage. They say that "you should have contacted us within 7 days after flying," but they gave me my baggage 15 days after they were supposed to have given it to me. Due to the fact that they were late in bringing my baggage, t...

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Turkish Airlines is Finding Excuses Not to Reimburse Damaged Luggage
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  • 5
  • 1 week ago

My Suitcase Broke During My Connecting Flight With Turkish Airlines

During a connecting flight that I had with Turkish Airlines, my suitcase became damaged. However, as I was running out of time and did not know where to submit my application, I contacted them through e-mail. My application was denied despite the fact that I had not gone through the proper legal cha...

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My Suitcase Broke During My Connecting Flight With Turkish Airlines
My Suitcase Broke During My Connecting Flight With Turkish Airlines
My Suitcase Broke During My Connecting Flight With Turkish Airlines
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  • 3
  • 1 week ago

My Miles in the Turkish Airlines Miles &Smiles Mysteriously Vanished

My status miles in the Turkish Airlines Miles &Smiles program mysteriously vanish without my knowledge. The last time I checked, there were a significantly greater number of miles than there are now. I have a lower number of status miles than I ought to have, despite the fact that there has been no ...

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My Miles in the Turkish Airlines Miles &Smiles Mysteriously Vanished
My Miles in the Turkish Airlines Miles &Smiles Mysteriously Vanished
My Miles in the Turkish Airlines Miles &Smiles Mysteriously Vanished
+2
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  • 1 week ago

I was denied boarding by Turkish Airlines due to my lack of a Covid 19 vaccination

Earlier, I made a reservation with Turkish Airlines for a flight to Baku. During the checkout process, I was not questioned about my motivations for purchasing the Covid 19 vaccine. However, right before boarding the plane, a company representative stopped me and informed me that my Covid 19 vaccine...

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  • 5
  • 1 week ago

Turkish Airlines Flight Change Fee Nearly Equals to the Full Price

On November 24, I purchased an international flight ticket from Obilet for December 6, 2022. On November 25, 2022, I asked for a ticket cancellation or change because my visa was valid until December 16, 2022, and they said they could only refund 297 TL of the 6000 TL ticket price. I called THY and ...

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  • 2
  • 1 week ago

Turkish Airlines Canceled Flight and Caused Inconvenience on My Part

My flight from Istanbul to Siirt was canceled 1.5 hours before takeoff on November 26th due to bad weather. I had left the house three hours before my flight. In a city like Istanbul, canceling 1.5 hours in advance is unthinkable. We leave home 3-4 hours in advance because this is not a small city. ...

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  • 6
  • 1 week ago

Turkish Airlines Flight Got Canceled Just Before Take Off Leaving Me Stranded

Yesterday, I had a 19:45 flight from SAW to Erzincan. I received a message at 17.29, when I was very close to the airport, just a short time before the flight, after traveling about 2.30 hours from another district. The cost of getting to the airport is one thing, but the cost of traveling from the ...

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  • 15
  • 1 week ago

Turkish Airlines canceled the flight, and no ground transfer was provided

Our flight from Istanbul to Erzincan (TK2644) on November 25, 2022, has been canceled 1 hour before takeoff. Unfortunately, THY was no help in getting us to Erzincan this time. After my request was denied, I went there to see if anything else could be done. I took a taxi from Sivas to Erzincan after...

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  • 7
  • 1 week ago

Turkish Airlines Agency Cut is Unfair and Against the Company's Conditions

Hello, on November 24, 2012, around 10.30 a.m., I canceled a ticket issued by an agency whose registered phone number on Google is 0 (850) *** ** 49. In addition to the ticket deduction, a service fee of 500 TL was deducted from my account. THY customer service told me that such a transaction fee sh...

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Turkish Airlines Agency Cut is Unfair and Against the Company's Conditions
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  • 9
  • 1 week ago

Turkish Airlines Damaged Baggage Fee Problem

After my Copenhagen-Istanbul flight on 29 October, my suitcase was broken in 4 different places. I got my suitcase with its wheels shattered. A report was kept and I requested a refund to the system on 1 November. For 24 days, my complaint has not been resolved. After meeting with customer service o...

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Turkish Airlines Damaged Baggage Fee Problem
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  • 9
  • 2 weeks ago

Turkish Airlines Disregards Customer Rights

As a result of the delay caused by Turkish Airlines, I had to miss my connecting flight. In order to avoid incurring the late payment penalty, the company chooses not to wait and instead leaves without giving any thought to the legal rights of its clients. Nobody gives a damn about whether you're go...

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  • 8
  • 2 weeks ago

All of My Accumulated Flight Miles on Turkish Airlines Vanished

In a message sent to me on November 14th, Turkish Airlines informed me that all of my accumulated flight miles would be nullified on New Year's Eve. Thereafter, I used the Trendyol gift voucher option on the THY website to exchange my points for vouchers. When I checked back on Trendyol later, I cou...

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  • 4
  • 2 weeks ago

Turkish Airlines Changed The Gate Without Announcing at the Last Minute

When I got to the new gate after realizing it was different from my own, Turkish Airlines refused to let me board the flight because the airline had changed the gate without informing anyone. I was just about able to get through the new gate when I suddenly realized what was going on and started ask...

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  • 4
  • 2 weeks ago

Turkish Airlines Does Not Respond To Our Feedback

I've been trying to make a transaction for a ticket at THY for 2 weeks, first, they called but I wasn't available and especially I asked if you would call after an hour. They said that we will call, they called after 2 hours, and I couldn't answer it, they just sent an e-mail without a solution. The...

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  • 3
  • 2 weeks ago

Turkish Airlines Flight Cancelation Caused Me Change of Plans

Due to the delay that occurred in Diyarbakir, my flight from Istanbul to Belgrade had to be rescheduled for the following day. Originally, I was scheduled to fly from Diyarbakir to Istanbul and then to Belgrade. They informed me that there are none, despite the fact that there are empty business sea...

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  • 10
  • 2 weeks ago

Turkish Airlines Can Not Even Correct A Name Momentarily

On 13.11.2022, I bought a flight ticket from the Turkish Airlines website to Paris on 21.11.22. However, I wrote my second name in the last name section by mistake. I noticed this on 19.11.22 and I called all THY call centers, but they said that I can only create feedback and they can only report ur...

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  • 8
  • 2 weeks ago

Turkish Airlines refused our boarding and embarrassed us

We were scheduled to depart Istanbul for Kosovo Pristina at 01:30 on November 18 on flight TK2425 operated by Turkish Airlines. After touching down, we hurried to the A2B gate, where we were only able to get the attendant's attention for a couple of seconds before he closed the door and sent us to t...

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Turkish Airlines refused our boarding and embarrassed us
Turkish Airlines refused our boarding and embarrassed us
Turkish Airlines refused our boarding and embarrassed us

Brand Profile

subscribe Turkish Airlines, Is a member of Xolvie for 1 years. 
Member brands use the system to respond to all complaints and increase customer satisfaction. Member Brands employ Xolvie services effectively to continuously improve their customer service quality.

Brand Profile

subscribe Turkish Airlines, Is a member of Xolvie for 1 years. 
Member brands use the system to respond to all complaints and increase customer satisfaction. Member Brands employ Xolvie services effectively to continuously improve their customer service quality.