Tefal

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Do you have any complaints about Tefal?

68 Complaint

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  • 4
  • 6 days ago

Tefal Foam Pro Coffe Machine Certainly Fell Short of the Mark

After the Tefal foam coffee machine that I had purchased as a gift for my daughter broke down once, we took it to have it repaired at the Tefal service center. After some time has passed, we are faced with the same issue once more, which is that the machine is inoperable. I wanted things to be diffe...

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  • 6
  • 1 week ago

Tefal Says Glass Kettle is a Waste Since There is No Resistance Repair

We bought a Tefal glass kettle about 2.5 years ago over the internet, and although the lighting continues, there is a problem with the heating, which is the main purpose of the device for we don't use it as a night lamp. The service said that the resistance was broken and informed us that the spare ...

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  • 2
  • 1 week ago

Tefal Vacuum Cleaner Pours Back Everything It Sucks

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In May 2022, we purchased a rechargeable vacuum cleaner from the Tefal electrical home appliances series from Teknosa. The vacuum cleaner's traction is terrible; it pours everything it pulls back. Whatever sucks after the vacuum cleaner is still on the floor. We had to hand it over to the service, a...

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  • 8
  • 1 week ago

Tefal Says They Can't Procure Spare Parts for the Cutter

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About a week and a half ago, I purchased the rondo shown in the attached picture from Tefal. I purchased it, but shortly after I discovered that the bottom chamber was broken. When I contacted customer service and the dealer, they informed me that there were no spare parts available; however, the pa...

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  • 1
  • 1 week ago

Tefal Refused to Supply for Malfunctioning Nutricook Bread-Making Machine

My Tefal Nutricook bread maker has malfunctioned. I had to throw the machine away because they didn't produce new parts. Definitely not a reliable brand. Zero after-sales support. When you buy a cheaper brand, at least you won't be too upset about throwing it away. Tefal quality is not what it used ...

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  • 9
  • 2 weeks ago

My Tefal Pro Express Ultimate High Pressure Steam Generator Iron stopped working

Last year, I purchased a Tefal Pro Express Protect GV9610 Steam Boiler Iron, but it stopped working. During the ironing process, a rust-colored liquid leaks from the steam vents. It might be rust, but I can't be sure. While the product is still covered by Tefal's warranty, I was told to send it to t...

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My Tefal Pro Express Ultimate High Pressure Steam Generator Iron stopped working
My Tefal Pro Express Ultimate High Pressure Steam Generator Iron stopped working
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  • 7
  • 2 weeks ago

My brand-new Tefal steam iron is dripping with water

The Tefal steam iron that I recently purchased consistently dribbles water all over the clothes that I am ironing. Because of this issue, I took it to the authorized service four times, and on each occasion, they assured me that the issue had been resolved. Even the most recent time I had it repaire...

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  • 4
  • 3 weeks ago

My Tefal robot vacuum is malfunctioning

The Tefal robot vacuum cleaner can clean the map on its own and will alert you with a brush warning if you try to install it somewhere it shouldn't. The problem persists despite my best efforts to keep the product's brush clean. I installed the latest version of the software, but the issue persists....

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  • -
  • 3 weeks ago

Tefal sent me used Ingenio Pans

The Tefal Ingenio set I ordered from Hepsiburada arrived broken. I am purchasing the same set from Tefal for the second time because the first one I received had cracks and scratches and I was not granted my request to exchange it. In addition to sending a set of pans with broken and scratches, my p...

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Tefal sent me used Ingenio Pans
Tefal sent me used Ingenio Pans
Tefal sent me used Ingenio Pans
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  • -
  • 3 weeks ago

Tefal Teapot Has Stubborn Stains on the Bottom

After just one use, the bottom of our brand-new teapot has picked up a few spots of discoloration. When we tried to return it, they refused our return. They gave it a thorough cleaning and then returned it. Now those exact same stains are back on it. I also tried to make them go away but they were s...

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Tefal Teapot Has Stubborn Stains on the Bottom
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  • 6
  • 4 weeks ago

A strong plastic odor emanates from the Tefal Easy Fry & Steam air fryer

Since I purchased the Tefal Easy Fry & Grill Steam air fryer (FW201) from Amazon Turkey, the food has absorbed a strong plastic odor. I anticipated that this issue would be resolved as soon as I used it, but it still exists. Unfortunately, I discard the food I prepare. I requested a refund from Amaz...

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  • 1
  • 4 weeks ago

The Whereabouts of My Iron at the Tefal Service is Unknown

I purchased a Tefal brand iron using the Hepsiburada application. After a week, the iron began to leak water from the soleplate, so I contacted Tefal customer service and an authorized service through them. I sent my iron using the free shipping code they provided. I sent the iron on August 24, 2022...

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  • 8
  • November 05

Tefal Denied Warranty Coverage for Meat Grinder Gear

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There was an incredible noise when I tried to grind the ground meat for the first time in the meat grinder, while I was only grating the carrots, let alone using it three times in the five months since I purchased the product. I quickly shut the product. The following days, I took the product to the...

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  • 2
  • November 04

Tefal TY6983TR X-Pert 3.60 Cordless Stick Vacuum Cleaner is Out of Use

On November 30, 2019, I purchased a Rowenta Air Force All-In-One, 460 - RH9256 All Access rechargeable vertical vacuum cleaner from the Hepsiburada website. In 2021, the plastic at the end of the pipe connecting to the vacuum cleaner's mouth broke. Because it was still under warranty, I took it to t...

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  • 5
  • November 02

The Lid of my Tefal 0.42 ml Termos Cracked and No Replacement is Possible

The lid of the Tefal thermos cracked. I wanted to replace it or repair it. Because my product is still under warranty, I thought it would all go easy and according to my plans. But I the answer I got made me laugh. It wasn't because I found it funny but that made me so angry that I tried to keep a l...

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  • 4
  • November 02

My new Tefal Robot Vacuum Cleaner is not charging

I recently purchased a Tefal Explorer series 75 robot vacuum, but it will not charge. There's a constant beeping when you put the product into the charger. Unfortunately, the situation did not improve after I read and implemented all of the instructions. I have thoroughly cleaned the product and res...

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  • 9
  • November 01

Tefal Makes Its Customer Feel Ignored and Abandoned

Tefal refused to fix my toaster which I bought less than a year ago. It still has a guarantee period going on.  They are not fixing or they are not changing it with a new one. They really don't care. We just had a baby. That's why we really need our toaster. But they don't care. They do nothing. Not...

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  • 4
  • November 01

Tefal Store is Unwilling to Give My Money Back for an Unused Item

I purchased a Tefal perfect mix blender from the Trabzon Forum Tefal store; however, I was able to find the same blender at another location for 2750 TL. I communicated that I was interested in returning it in its original condition. They informed me that I could not return it, but that they offered...

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  • 10
  • October 31

Tefal Technical Support Agent Offended Me

I went to the official repair service that Tefal has in Bakirkoy, which is located in Istanbul. After a string of unanswered phone calls and fruitless inquiries, I felt compelled to pay them a visit. They were impolite and upsetting despite the fact that I had been careful about my manners and the w...

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  • 1
  • 3 weeks ago
Complaint has been removed from publication by D****

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Member brands use the system to respond to all complaints and increase customer satisfaction. Member Brands employ Xolvie services effectively to continuously improve their customer service quality.

Brand Profile

subscribe Tefal, Is a member of Xolvie for 1 years. 
Member brands use the system to respond to all complaints and increase customer satisfaction. Member Brands employ Xolvie services effectively to continuously improve their customer service quality.