Superonline

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Do you have any complaints about Superonline?
118 Complaint
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27
December 23, 2022

As promised, Superonline did not provide the smart watch

Today, I had some great buddies come over and hook up my Superonline internet for me. When I contacted customer service to thank them, they promised to send me a sweet smartwatch as an added bonus. But when I rang again to check in on it, the line totally changed and they said there was no such thin...

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25
December 21, 2022

Internet connection at Superonline frequently drops out

At home, I have Turkcell Superonline slim ADSL service. Actually, I do my best to put it to use. There are twenty or more times a day when my connection drops. Over the course of the previous three days, there were nearly 300 breaks or an average of nearly 190 per day. This issue has been bothering ...

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1
December 16, 2022

Customer service at Superonline was impolite to me

After I submitted an online application at Superonline, I received a call from customer service at 9:16 in the morning. He told me it was impossible because I don't have a suitable port in my area. So when I suggested we hand out super boxes, you said, "No thanks, I'd rather not." But before I could...

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4
December 11, 2022

Superonline Failed to Deliver the Device Along with All the Promises

Superonline visited my building. U*** from Superonline's sales team got in touch with me. He said he'd give me a Sagem device. I repeatedly asked him if I could watch YouTube and Netflix on TV+. And he always confirmed it. I switched to Turkcell Superonline on Saturday, December 3, believing in his ...

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6
December 10, 2022

Superonline Has Been Delaying and Procrastinating A Simple Case of Line Transfer

For my internet transfer request, which was initiated at 16:08 on Thursday, December 1, the teams who came to my house on Friday stated that the infrastructure had arrived at the building, but the line to the apartments had not been drawn, and that the infrastructure team would pull a vertical cable...

Superonline Has Been Delaying and Procrastinating A Simple Case of Line Transfer
Superonline Has Been Delaying and Procrastinating A Simple Case of Line Transfer
Superonline Has Been Delaying and Procrastinating A Simple Case of Line Transfer
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12
December 09, 2022

Superonline Employee Took a Picture of My ID Card with His Personal Cell

This is crazy! I just renewed my Superonline internet service and in return they gave me a tablet as a gift. But the delivery guy from Nova Bilişim took things a bit too far – he used his own phone to take pictures of my ID front and back, saying he'd upload them to the system. It totally freaked me...

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2
December 07, 2022

I Didn't Register for the Superonline Modem Box Yet I am a Member

I was not informed that I needed to purchase a modem before signing the Superonline contract. I got Superbox internet service with line number 535**52 and wanted to cancel it after 40 days. The dealer did not inform me that I needed to purchase the modem. The dealer did not inform me that he took ou...

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Mr.
2
December 05, 2022

The Internet Service Provided by Superonline has been Down for the Past Week

Seven days have passed during which Superonline cannot provide internet service. When we call customer service with the intention of getting help, we are constantly pressured to wait. Now we ask where our internet is. You have a team of customer representatives, but they are of no use; nothing can b...

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12
December 05, 2022

Superonline Employees Mislead Before and During the Deal

54******1 is the customer number. We contacted the person who said he was the staff of Manisa magnet communication by phone 053****5346 in order to make our Superonline fiber internet package with wifi 6 modem a month before the end of the commitment. He stated that we would cancel the fiber interne...

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7
December 02, 2022

Superonline's internet connection and speed are terrible

I use the Turkcell superonline service. Unfortunately, I have been experiencing frequent connection drops. I am notorious for bug reporting. Help arrives and issues are fixed. It stops working again after just two days. Plus, I'll need to take some time off from work to accomplish all of this. Two d...

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4
November 30, 2022

Superonline Started a Membership without My Consent

When I spoke with representatives from Superonline, they guaranteed me an internet speed of 200 Gigabits per second, despite the fact that we had not yet reached an agreement on this matter and that I had only called to obtain information. Now I've learned that my internet speed has been set at 50 g...

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13
November 30, 2022

The Disappointment of Turkcell Superonline Fiber Internet

UGH! Turkcell's service is a complete nightmare. I just signed up for their superonline fiber internet, TV Plus and had two Turkcell lines but the LOC red warning light illuminated on November 28th and hasn't been fixed since then. It was promised that it'd be resolved within a day but nothing has h...

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10
November 29, 2022

Superonline- Almost No Internet For 24 Hours

Superonline still could not take action for the internet that was cut off as of 29.11.2022 at 09:00 and could not fix it. The estimated recovery time was 14:30, then 17:30, 20:30, and 23:30 and now it is said to be 30.11.2022 02:30. Of course it will not improve. This is the second time in a month t...

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6
November 29, 2022

Superonline Internet Problem is a Constant Case

The disgrace of the Superonline company and the internet connection problem will never be resolved. I called the call center, and they haven't fixed the internet problem in three weeks. Awful internet, I was hoping for better service, but I'm sick of paying extra fees to teammates all the time. We c...

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1
November 27, 2022

Superonline Misled My Elderly Parents to Sell a More Profitable Deal

When the summer subscription renewal dates arrived, they stated that the renewal fee was 189 TL and that they were giving TV as a gift. I even asked on their behalf, "Is this your most affordable internet package?" "Yes, this is the most affordable price," the salesperson explained, but it turned ou...

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4
November 26, 2022

Superonline Made a Tariff Change Using my Signature without my Knowledge

On September 2, 2022, I had Superonline internet installed in my home as part of the fiber campaign. A woman named E****  called me about a month later and asked why I did not receive the TV device and when I stated that I did not need it because I was a Digiturk subscription, they said that we woul...

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17
November 23, 2022

Superonline Avoids Paying the Withdrawal Fee They Promised to Afford

I switched to Superonline VDSL internet. During the promotion, they stated that they would cover the withdrawal fee up to 300 TL. However, when I asked to receive this fee, they told me that I needed to enter the payment information into the system. As you are aware, there are no more invoices. I fo...

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5
November 23, 2022

Superonline  Internet Speed Problem is Yet to be Solved

We started our 12-month commitment by switching our home internet package, which was registered under my wife's name, H*****Y******* with subscriber number 760****15, to the "High-Speed Fiber Last Opportunity Campaign 200 Mbps" package as of 22.11.2022. But; When we checked the internet measurement ...

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8
November 21, 2022

Cancelling my internet service with Superonline results in steep fees

I decided to sign up for home internet service through Turkcell Superonline. However, I am not pleased in the least because my internet connection frequently drops and moves at a snail's pace. Despite my numerous calls, customer service has been unable to resolve the issue. This is why I decided to ...

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November 16, 2022

Superonline has very poor customer service

Superonline provides me with fiber internet and TV Plus, which I enjoy using. My home internet connection is always cut off at 18:00 every evening when Superonline begins a new subscription for someone in my building. No matter how long they work on it, they cannot resolve my issue. And if that wasn...

Superonline has very poor customer service

Brand Profile

Superonline The brand profile has not been created until today. 
Superonline does not respond to complaints or contact customers via Xolvie, since it hasn't created a profile yet.
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No complaints have been answered over the past year.

Brand Profile

Superonline The brand profile has not been created until today. 
Superonline does not respond to complaints or contact customers via Xolvie, since it hasn't created a profile yet.
Date icon
No complaints have been answered over the past year.