Superonline Üye Marka

Superonline

ara
profile-icon
Do you have any complaints about Superonline?

44 Complaint

Şikayet Sıralaması
profile
  • -view
  • 1 day ago

Superonline Internet Connection is Missing

I am connecting to the internet with Turkcell SuperOnline. Because of an issue, I have been unable to connect to the internet for the past week. I phone the customer support number, and they tell me that the complaint registration is active and done. The failure was not fixed in any way, and I was n...

Read more
profile
  • 6view
  • 2 days ago

Superonline's internet connection keeps dropping out

Unfortunately, I have been having trouble with my Turkcell Superonline fiber internet connection for the past week and a half. I have been experiencing frequent disconnection issues. Every time I called, I asked for assistance with technical issues, but the customer service representatives always re...

Read more
profile
  • 11view
  • 3 days ago
whole star empty star empty star empty star empty star

An Outdated Modem Was Provided by Superonline in Place of Wifi 6

After having Turkcell Superonline installed in my home, I called to inquire about upgrading to Wifi 6 but was told that a different modem would be provided instead. I am charged a fee by Turkcell for the Wifi 6 modem, to which I am entitled, and this has not resulted in a complaint against the deale...

Read more
profile
  • 9view
  • 4 days ago

Superonline Superbox Internet Service is not Available

I connect to the internet through a Turkcell superbox. Or, more accurately, I am attempting to make use of it. Never, ever does that happen I connect to it with ease and without struggle This is a service for which we have to pay. On the other hand, there is service supplied. They do not provide any...

Read more
profile
  • 5view
  • 5 days ago

For the service it cannot provide, Superonline requests a withdrawal fee penalty

When I was renewing my Turkcell Superonline subscription, they told me that the TV Side Room app would cost 155 TL, but the bill I received was significantly higher than that. Upon informing TV Side Room that I would like to withdraw my application, I was informed that I would be charged a withdrawa...

Read more
profile
  • 5view
  • 5 days ago

The Superonline network is painfully slow and of poor quality

There has not been any discernible improvement in the quality of the internet service that Turkcell Superonline provides over the course of the past year and a half since it was first introduced. Now, whenever I report a problem, I am informed that in order for a repair crew to be dispatched, I will...

Read more
profile
  • 4view
  • 6 days ago

Turkcell Superonline Box Information Inquiry not Processed

Superonline put an internet box at the entrance of our newly built building in July. Even though I called many times, I could not get any information about the box and whether I could receive service from the box. Every time we call, they try to direct us to use Superbox, even though we explain the ...

Read more
Turkcell Superonline Box Information Inquiry not Processed
profile
  • 3view
  • 6 days ago

Superonline Can't Provide Internet for 24 Hours and No one Cares

I am using Superonline as an internet service provider. However, for the last 24 hours, I have had no internet. I get it, there might be problems due to servers or their system, but I can't get any support. I tried to reach a technical support officer but he said he was in the hospital and hung up. ...

Read more
Superonline Can't Provide Internet for 24 Hours and No one Cares
profile
  • 7view
  • 1 week ago

Superonline Support Team Wrongdoing is Neglected

I subscribed to Superonline for internet service.  I wish I hadn't.  The next day, someone from the support team came and said that the tablet was a welcome gift from SuperOnline. I told him that I didn't need it.  the man replied, "It's fine, brother. You can give it to your nephew or a child for f...

Read more
profile
  • 15view
  • 1 week ago

Please reverse Superonline's withdrawal fee charge

"Hello, " Since September 22, 2022, I have been a subscriber to TURKCELL SUPERONLINE FIBER INTERNET under account number 11019386. After a week or so online, I saw that I had been misinformed. In spite of assurances that I would experience speeds of up to 100 Mbps in the first month (as evidenced by...

Read more
 
please-reverse-superonlines-withdrawal-fee-charge-2.pdfpdf
 
please-reverse-superonlines-withdrawal-fee-charge-1.pdfpdf
profile
  • 16view
  • 1 week ago

I was unfairly charged when I attempted to cancel my Superbox subscription

After using the Turkcell Superbox for 14 or 15 months, I came to the conclusion that it was time for me to cancel my 24-month contract through the online government portal. After providing service for a period of twelve months, according to the law, I am free to terminate the agreement without incur...

Read more
profile
  • 9view
  • 1 week ago

Superonline Ignores Customer's Right To Cancel without Charge

I moved to another place from my current workplace, Superonline cannot provide service because there is no infrastructure in my new place, I called and they said that I do not have the right to cancel free of charge. But I had to give a residence permit. I said that I could not offer a residence bec...

Read more
profile
  • 6view
  • 1 week ago

Superonline's Misinformation And Excess Charging

In June, I contacted Superonline to set up fiber internet in my new address (an apartment in a building) in İzmir. When they called me for the Customer Services, the representative told me that they do not have the fiber infrastructure in this address, hence they have to set up ADSL. At that time th...

Read more
profile
  • 17view
  • 1 week ago
whole star empty star empty star empty star empty star

Superonline overcharged me for the new data plan

Hi, As of yesterday, September 25, 2022, I have moved my Telecom account with customer number 54481026 over to Superonline. The initial six months of 50 Mbps internet access were supposed to cost 119 TL, followed by 200 TL. I got a call today informing me of a two-year contract. It's true that there...

Read more
profile
  • 9view
  • 1 week ago

Superonline internet speed problem

On 02.12.2021, I called the Turkcell Superonline Online Call Center and subscribed to the TV+ Campaign with Turkcell flying Fiber (25 Mbps from 6:00 am to 8:00 pm and 100 Mbps from 8:00 pm to 6:00 am). I've had speed issues for 19 months. For the past 19 months, I have been unable to use the full 10...

Read more
Superonline internet speed problem
Superonline internet speed problem
Superonline internet speed problem
+3
profile
C**
  • 16view
  • 1 week ago

The Superonline network has been down for days

Both Turkcell Superonline and Turkcell TV Plus are available to me. For the past three days, I haven't been able to watch TV or use the internet. Money was always paid on time by me; I never skipped a day. All lines of communication have been cut off because of my sensitivity, the situation is inter...

Read more
profile
  • 5view
  • 1 week ago

Superonline Postpones Building Infrastructure

We requested internet infrastructure for the neighborhood we live in. We still have not received an answer. Our children cannot study because they do not have an internet connection. A monthly fee of 670 TL is required from us. We don't know what to do anymore. We applied 2 years ago. The process is...

Read more
profile
  • 8view
  • 1 week ago

Superonline Withdrawal Fee Problem

They set up the infrastructure for Superonline in the apartment. I used to use TTNET but somehow they managed to convince me. The internet was set up. On the second day, something went wrong. There was no internet for two days. I told them I wanted to cancel my membership during the day, and they to...

Read more
profile
  • 5view
  • 1 week ago

Superonline's Internet service is much slower than advertised

I've been a customer of Turkcell for three years, and I've used both the Superbox and the Fiber internet. Internet speed, which had been at 30 Mbps before the transfer, is now only 2 Mbps. When I contacted the customer service department, I was told that the representative could not help me personal...

Read more
profile
  • 2view
  • 1 week ago

Superonline Can Not Solve The Problem

I can not unsubscribe.I moved to another city and there is no internet infrastructure here. So I have to send some documents to Superonline so that I can cancel my subscription and I don't have to pay the withdrawal fee. The customer service gave me an e-mail adress for me to send my documents. I se...

Read more
profile
  • 9view
  • 1 week ago

Internet Connection Provided by Superonline is Impossible to Use

I am using the Superonline internet, or rather, I cannot use it. I'm sick and tired of calling every day. I'm trying to use 1 -2 Mbps from 35 mbps internet. My children can't play games, can't study. We connect to the neighbor's internet in the center of Izmir. At the top of the mountain, Turkteleko...

Read more
Internet Connection Provided by Superonline is Impossible to Use
profile
A**
  • 10view
  • 1 week ago

Superonline Customer Service Declines Customer Request Unreasonably

I requested a WiFi -6 modem for my Turkcell Superonline fiber internet, which I have been a subscriber to for more than 5 years. I have been using the same modem since the beginning of my subscription, and considering the Wifi6 modem as my right (monthly rental fee is charged ), I requested a  repla...

Read more
profile
  • 4view
  • 2 weeks ago

Superonline Extended Internet Deal Without Asking

 Gaziantep dealer MEGANET  has increased my commitment to 24 months without my consent. It is unbelievable!  It was a TV+ gift, even though I didn't sign the contract, the dealer made a 24-month commitment without my permission. I called Turkcell and tthey asked for a 1 year withdrawal fee, which I ...

Read more
profile
  • 8view
  • 2 weeks ago

Superonline attempted to bill me for someone else's monthly service fee

When I moved, I was required to cancel my service with Superonline because the company does not have a physical presence in the neighborhood where I now live. However, several months later, I was asked by another individual to cancel my subscription and to submit the required paperwork to the organi...

Read more

Brand Profile

subscribe Superonline, Is a member of Xolvie for 1 years. 
Member brands use the system to respond to all complaints and increase customer satisfaction. Member Brands employ Xolvie services effectively to continuously improve their customer service quality.

Brand Profile

subscribe Superonline, Is a member of Xolvie for 1 years. 
Member brands use the system to respond to all complaints and increase customer satisfaction. Member Brands employ Xolvie services effectively to continuously improve their customer service quality.