Skechers

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Do you have any complaints about Skechers?
258 Complaint
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1 day ago

My Skechers Boots Fell Apart After 2 Months

I've been wearing Skechers for years, but this is the first time I've purchased a pair of boots for my daughter that fell apart after only two months. The material started to fray and looked weird. My wife and I returned the boots to the store to have them examined, and they informed us that the boo...

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8
4 days ago

Quality of Skechers Products Deteriorated

I recently purchased Skechers shoes from the Boyner website and, after wearing them for a short period of time (around 40 days), I noticed that the heel had become deformed on the inside. So, I requested an inspection and return via Boyner/YKM, but unfortunately Skechers' Turkey dealer Olka Spor ref...

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3
5 days ago

Skechers Store Warranty Fail, Expensive Shoes Fall Apart After 3 Months

On December 12th, 2022 I purchased a pair of shoes priced at 1800 TL from the Skechers store in Şişli Mecidiyeköy Cevahir Shopping Center. I was told that I would get 2 years' worth of warranty with the purchase and that any issues could be sorted out within just one month. However, after only 3 mon...

Skechers Store Warranty Fail, Expensive Shoes Fall Apart After 3 Months
Skechers Store Warranty Fail, Expensive Shoes Fall Apart After 3 Months
Skechers Store Warranty Fail, Expensive Shoes Fall Apart After 3 Months
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11
1 week ago

Poorly Manufactured Skechers Shoes Return Request

Two months ago, I bought a pair of Skechers shoes, but the lining inside one of the shoes melted and tore despite not using them every day. I sent the shoes for inspection, but after two days, I received a response that it was a user error, not a manufacturing defect. On the other hand, I have been ...

Poorly Manufactured Skechers Shoes Return Request
Poorly Manufactured Skechers Shoes Return Request
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6
2 weeks ago

Skechers Sneakers Are Making Some Kind of Weird Noises As I Walk

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I bought shoes from Skechers on July 13, 2022. When I started using the shoe, I noticed that it made a slight sound in the form of "nackled" in quiet environments. I thought it would improve as I used it, but the sound that came out increased and it reached an uncomfortable dimension. I tried the sa...

Skechers Sneakers Are Making Some Kind of Weird Noises As I Walk
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3
2 weeks ago

Skechers Shoes With Perforated Soles!

As the owner of a pair of Skechers shoes that I purchased not too long ago, I feel compelled to bring to your attention an urgent matter. Unfortunately, I've found that each pair of shoes has been pierced in the same spots on the bottom. Therefore, I am writing to ask Skechers to look into this matt...

Skechers Shoes With Perforated Soles!
Skechers Shoes With Perforated Soles!
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2
2 weeks ago

Skechers Fails to Notify Customers of Deceptive Return Policy Changes

I can't stand how much trouble the Skechers online store is giving me lately. I bought a pair of shoes from their website in 2022. At the time, I knew that the only way to return or exchange an item was through the online store on their website. But in 2023, they decided to do away with in-store exc...

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2
2 weeks ago

My Skechers Shoes Fell Apart in Just One Month

I am so angry right now! It's only been a month since I bought my Skechers shoes, but the inner lining has already come off. I feel like I wasted my money on something that was supposed to be comfortable and good but turned out to be a big letdown. I thought I was getting a good deal, but now I regr...

My Skechers Shoes Fell Apart in Just One Month
My Skechers Shoes Fell Apart in Just One Month
My Skechers Shoes Fell Apart in Just One Month
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2 weeks ago

My Skechers Relaxed Fit Shoes Fell Apart After 5 Wears

On August 10, 2022, I purchased a pair of Skechers shoes from the Boyner store and wore them only five times before noticing deformities and tears in the inner lining. Despite the two-year guarantee, when I returned the shoes with the box to the store in January, they sent it to the manufacturer for...

My Skechers Relaxed Fit Shoes Fell Apart After 5 Wears
My Skechers Relaxed Fit Shoes Fell Apart After 5 Wears
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1
2 weeks ago

Skechers' Faulty Coat Left Me Cold and Frustrated

I'm so ticked off about the coat I bought from Skechers. I only wore it a few times before I noticed that the cottons stuck to me. When I looked more closely, I saw that the bottom seam was already starting to come apart. Also, the threads that held the collar together were all loose and messy. I to...

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5
3 weeks ago

My Skechers Shoes Falling Apart in 3 Months

On November 17, 2022, I bought a pair of Skechers shoes at the Istanbul Buyaka AVM Skechers Store. To my surprise, there were holes and tears in the shoes after only three months. I took pictures of the problems and showed them to the store. On February 23, 2023, I gave them the shoes to be looked a...

My Skechers Shoes Falling Apart in 3 Months
My Skechers Shoes Falling Apart in 3 Months
My Skechers Shoes Falling Apart in 3 Months
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1
3 weeks ago

Why I Can't Return My Defective Shoes to Skechers

I just bought a pair of shoes from Skechers TR that were a total nightmare. After only a few wears, I found a sharp piece of plastic in the shoe that was cutting my right foot and leaving a painful scar. Every step I take with the shoe on hurts. It's clear that this is a flaw in the way it was made ...

Why I Can't Return My Defective Shoes to Skechers
Why I Can't Return My Defective Shoes to Skechers
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Cem
9
3 weeks ago

My Skechers Shoes Fell Apart Within A Month, Denied Refund With False Claims

I bought a pair of Skechers shoes, but within a month they were falling apart. I asked for a refund or exchange, but they sent the shoes back, saying that I had used them wrongly in wet places and tied them too tightly. I sent the shoes back four or five times, and each time I got a different reason...

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10
3 weeks ago

Skechers Store Refuses to Honor Warranty on Torn Shoes

On January 15, I went to the Izmir Optimum Skechers store and bought a pair of shoes for 1800 liras. The shoes tore in just one month, as you can see in the pictures I've included. I went back to the store right away and asked for a refund, an exchange, or a store credit. Instead, they sent the shoe...

Skechers Store Refuses to Honor Warranty on Torn Shoes
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1
3 weeks ago

Skechers Does Not Take Returns On Faulty Products

I bought a pair of Skechers children's shoes with a USB light and a size 27 from the Bursa Nilüfer store, but they turned out to be boots instead of shoes. Even though my son only wore them on special occasions, they didn't fit him well. There isn't much wear and tear on the item, so it still looks ...

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3
4 weeks ago

Poor Quality Shoes and Poor Customer Service from Skechers

I bought a pair of shoes from the Izmir Optimum Skechers store in November 2022 for 1800 TL, but after only 3 months of use, there were holes on both sides of both shoes. When I took the shoes to the store's warranty department in February 2023, they said there was no problem with the way they were ...

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3
4 weeks ago

New Skechers Men's Flex Advantage 4.0 shoes quickly wore out

I wish I hadn't bought those Skechers men's sneakers; both pairs fell apart at the top after only six months. My invoice has been delayed for two months because the company, despite my sending them in for inspection, has shamelessly claimed it was user error. When I complained to the consumer arbitr...

New Skechers Men's Flex Advantage 4.0 shoes quickly wore out
New Skechers Men's Flex Advantage 4.0 shoes quickly wore out
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8
February 17

Skechers does not enforce the decision of the Consumer Arbitration Panel

With the Decision of the Consumer Arbitration Committee, the UNO model shoes I purchased from the Bursa Korupark Skechers store were decided to be replaced with a new one free of defects. Customer service directed me to the store. However, I haven't received any phone calls in over two months. There...

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Ali
4
February 15

Dissatisfied with Skechers' Customer Service Because I Can't Return a Gifted Item

Skechers customer service recently gave me a product as a gift, but it turned out to be defective. Despite paying the difference for a replacement, I've had issues with their customer service. Instead of simply allowing me to exchange the product, they continue to request invoice information, which ...

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4
February 15

Skechers Don't Deserve The Money!

I've been buying Skechers shoes for a long time, but the inner linings are tearing in the last two pairs. Not in the long run. In other words, the inner lining is tearing and fragmenting 5-6 months after purchase. It took me a long time to find a shoe that cost around $2500 and that was manufactured...

Brand Profile

Skechers The brand profile has not been created until today. 
Skechers does not respond to complaints or contact customers via Xolvie, since it hasn't created a profile yet.
Date icon
No complaints have been answered over the past year.

Brand Profile

Skechers The brand profile has not been created until today. 
Skechers does not respond to complaints or contact customers via Xolvie, since it hasn't created a profile yet.
Date icon
No complaints have been answered over the past year.

Frequently Asked Questions (FAQ)

Do Skechers have a warranty?
Skechers offers a two-year inspection period for any questions about the quality of their footwear. To apply for an inspection, the purchase or manufacturing date should not exceed two years, and you can refer to your receipt or check the production date written on the shoe tag under the flap.
What delivery service does Skechers use?
Orders placed on Skechers' online store are sent using Standard Delivery only. However, the company has stopped offering fast delivery options since 2021, so this policy might change soon. For more accurate, up-to-date information, please contact the company.
Can I return worn Skechers?
Skechers allows customers to return shoes that are NOT worn, used outside, or without original packaging within 45 days after the purchase. Under these circumstances, the buyer is granted a full refund or credit. Otherwise, Skechers doesn't promise a return.
How do I file a complaint with Skechers?
The easiest way to file a complaint with Skechers is to visit their website and reach out to a customer care representative. You can also call Skechers hotline within working hours and share your complaint. Skechers promises to help their customers provided that certain rules and restrictions are not crossed.
How do I contact Skechers?
Skechers customer support service can be contacted in three ways: via e-mail at [email protected], by starting an online chat on their website, or by calling them at 1-800-746-3411. They are available 6 am-7 pm from Monday to Friday and 7 am-4 pm on Saturdays.

About Skechers

Skechers is a leading American footwear brand known for its comfortable and stylish shoes for men, women, and children. The company offers a wide range of products, including athletic shoes, casual shoes, and sandals. They are also known for its innovative technologies, such as memory foam insoles and flexible soles. Skechers has a strong commitment to quality and customer satisfaction and offers a range of services and guarantees to ensure that customers are happy with their purchases.