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Do you have any complaints about Sephora?

26 Complaint

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  • 2 weeks ago

Sephora Sales Assistant was Rude and not Helpful

I wanted to get a concealer t. So, I went to Izmir Forum Sephora store first. The helpful sales rep there introduced me to the products and assisted me in trying them out. I didn't buy it that day, but I went to the Izmir stinyePark Sephora store later. The seller refused to let me try the products ...

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  • 2 weeks ago

My face was ruined by Sephora's cleansing gel, mask, and peeling products

On September 11th, I splurged at Sephora on their own brand of cleansing gel, mask, peeling, and salicylic acid. My face was covered in tiny, colorless bumps from the facial cleansing gel. After two or three days, I gave peeling a shot; the pimples came out; I rested briefly; then, just as it was ab...

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My face was ruined by Sephora's cleansing gel, mask, and peeling products
My face was ruined by Sephora's cleansing gel, mask, and peeling products
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  • 3 weeks ago

My order was canceled by Sephora due to a lack of stock

I've never seen anything so shameful; we made a purchase at a discount only to have it abruptly canceled due to a purported lack of stock. Some items that are temporarily out of stock are offered for sale. I placed a second order, this time for a different set of goods. The order was placed on Septe...

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  • September 02

My items were not delivered by Sephora

Sephora confirmed receipt of my order on August 27 and charged my card. On January 1st, 2022, they refunded my payment after canceling my order due to a lack of stock. Seeing as how it's possible that item will go on sale again, it can't be that big of a deal if I ask for a replacement.

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My items were not delivered by Sephora
My items were not delivered by Sephora
My items were not delivered by Sephora
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  • September 01

My cancelled foundation order from Sephora has not yet been refunded

Although I cancelled my order for foundation from Sephora on February 18, 2022, within half an hour of making the purchase, I have yet to receive my refund. To place an order, please use the following information: Order No. 8000446167, Order Date: 18 August 2022, A customer cancellation of 113.4 TL....

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  • August 25

My makeup from Sephora never arrived, the shipment got lost

I placed order 8000447862 on the 19th, and it has yet to be fulfilled as of today (the 25th). What does it mean when customer service says the shipment has been packaged and delivered, but not delivered to the shipping company? I entered the given cargo tracking number into the system and received a...

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My makeup from Sephora never arrived, the shipment got lost
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  • August 02

Sephora canceled my order without informing me

After a delay of four days, Sephora canceled my order. Sephora has not provided me with any information on this. When I called Sephora, they informed me that the event had been canceled. They say they canceled it because the goods I added to my cart did not have stock, but there had stock when I cre...

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Sephora canceled my order without informing me
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  • July 21

Sephora refund issue, I could not take my money back

Sephora is misleading people. Even though I did online shopping on the 4th of July, I still haven't received my orders. When I asked the customer service what happened to my order. Their answer is that they don't know and will call you back, but they never do! I called them three times and got nowhe...

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Sephora refund issue, I could not take my money back
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  • July 21

Sephora cancelled my order without my permission

One of my three separate product packages was out of stock and would be delivered a few days later when I called a few days after they charged me for the sale of my product on June 30, 2022. After that, all of my products were canceled with no warning. Refunds have been issued in this case, accordin...

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Sephora cancelled my order without my permission
Sephora cancelled my order without my permission
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  • July 18
whole star empty star empty star empty star empty star

Sephora has not refunded me for one month

My Sephora purchase of 332 TL was canceled without my knowledge on 30 June 2022. Customer service told me that my order had been canceled and that I had received an SMS and an e-mail about it when I contacted them because I couldn't get shipping information. I still had not received any email, SMS, ...

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Sephora has not refunded me for one month
Sephora has not refunded me for one month
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2 Up-Votes
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  • June 27

Sephora sent me an out-of-date benefit product

I bought benefit foundation from sephora.com.tr. I looked at its batch code and I saw that it was an expired product. I wanted to change or return it but there was not any "return button" in my order list. I sent e-mails to [email protected] about this topic but they did not send me any answer. Ho...

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Sephora sent me an out-of-date benefit product
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1 Up-Votes
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  • June 23

Sephora refund policy is too slow to trust

My refund from Sephora hasn't been processed yet, and the company shows no interest or willingness to help. Product was damaged, and 14 business days had passed since the initial report of the problem. Today marks the end of 15 days counting business days. It is impossible to find a solution. I want...

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Sephora refund policy is too slow to trust
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  • June 22

Sephora order cancellation and refund issue

I ordered two products from Sephora online site on June 21, 2022. Since the order was canceled on the payment screen, I tried a few more times. I thought I had made a mistake, so I did the same thing each time, but I always got the same error. When the order was finally filled, I checked my bank acc...

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Sephora order cancellation and refund issue
Sephora order cancellation and refund issue
Sephora order cancellation and refund issue
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  • June 21

My orders were canceled by Sephora, but I have yet to receive a refund

On one of my Sephora purchases, the system informed me that my bank account would be refunded because it hadn't been created. Yet the money has yet to be returned to my bank account, even though their website stated that it would be deposited within 15 days as the official period. Three days ago, I ...

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  • June 20

The Armani My Way 30 ml perfume was overpriced by Sephora

Turkey Izmir İstinye Park employees are really bad. Since I wanted to buy a perfume for myself, I went in and asked for the best price perfume. They said Armani My Way 30 ml perfume was like 715₺ and they said that there is a sale, and it is 500₺ so I wanted to buy it. I waited for almost 15 minutes...

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  • June 12

Sephora canceled Order without my knowledge

Sephora doesn't send a  order, and the order is canceled without the customer being told. It handles the money of customers until they call the company. I don't think that's fair. I don't want to agree with this situation. I'm going to complain about it to a legal authority.

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  • June 10

Sephora always uses "out of stock" as an excuse

When I order something from the Sephora.com shopping site, my order is always canceled for the reason that it is kept for a week and then the product is out of stock. I'm also waiting for an extra week's return of money. This is not fair. I placed an order on Sunday, and as soon as the discount star...

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1 Up-Votes
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  • June 06
Complaint has been removed from publication by İ*****
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  • 13view
  • May 29

Sephora Shiseido sunscreen replacement issue

I bought a Shiseido sunscreen at the Ataköy Aplus Sephora store eight days ago. I never used it and tried to replace it with a different color, but the store employee tried to charge me for a price difference, claiming that the price had risen slightly. Because it has only been 8 days, I should not ...

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Sephora Shiseido sunscreen replacement issue
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  • May 27

Sephora Turkey sells replica perfumes

Is it possible to buy fake perfumes at Sephora Turkey? The item is unlike anything else I've bought before. After a few uses, I noticed something odd. I paid 1500 TL for a Chanel perfume at Buyaka Mall's Sephora. I've been wearing this perfume for a long time, and it's not very long-lasting. This si...

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  • May 19

Sephora delivered me a fake Twilly d'Hermes perfume

Hello, in February 2022, I purchased a bottle of Twilly d'Hermes perfume from Sephora's online website. When I initially applied the perfume, I recognized that it was not genuine. As a result, I called customer support and discussed my concerns with a supervisor. He promised to call me back as soon ...

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Sephora delivered me a fake Twilly d'Hermes perfume
Sephora delivered me a fake Twilly d'Hermes perfume
Sephora delivered me a fake Twilly d'Hermes perfume
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  • May 03

Sephora Just Sent Me The wrong Item

I recently purchased a product from the Sephora online store on April 19 and received the incorrect product on April 23. I ordered the CC+ Nude Glow Lightweight Foundation + Glow Serum with SPF 40 and Niacinamide on my invoice, but I received the COMPLEXION RESCUE Tinted Moisturizer with Hyaluronic ...

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Member brands use the system to respond to all complaints and increase customer satisfaction. Member Brands employ Xolvie services effectively to continuously improve their customer service quality.

Brand Profile

subscribe Sephora, Is a member of Xolvie for 1 years. 
Member brands use the system to respond to all complaints and increase customer satisfaction. Member Brands employ Xolvie services effectively to continuously improve their customer service quality.