Pull and Bear

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Do you have any complaints about Pull and Bear?
56 Complaint
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17
6 days ago

Bad Quality Control at Pull & Bear Results in a Flawed Coat

Unfortunately, the jacket I ordered from Pull & Bear was flawed and I had to send it back. There was no way to wear that jacket because it was so badly torn. To be honest, I was hoping for stricter quality assurance measures given the renown of the company. Your decision to ship a damaged product an...

Bad Quality Control at Pull & Bear Results in a Flawed Coat
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5
1 week ago

Pull and Bear Shoes: Peeling and Blistering on the First Day

I recently purchased the rubber coated flat boat shoes (ref. 1003/040) and was extremely disappointed to find peeling and blistering on multiple parts of the surface on the very first day of wearing them. I reached out to the company, hoping to have the issue resolved, but was met with resistance. T...

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1 week ago

Pull and Bear: Missing Orders & Unauthorized Refunds

On January 4, I placed an online order for 1500₺ and 400₺ worth of items, which were to be delivered to the Akasya AVM Pull and Bear store. When I went to pick up my 400₺ worth of items, I was told that my 1500₺ order was not there. I checked the online cargo tracking and noticed that while my 400₺ ...

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14
1 week ago

Pull and Bear: Refund Still Pending Despite On-Time Return

I recently returned a product I had received from Pull and Bear on January 19th, 2023. I returned it using Aras Cargo on the same day that I received it, and the package was received at Pull and Bear's warehouse on January 24th, 2023. However, despite this, I have yet to receive a refund for the pro...

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8
2 weeks ago

Unresolved Fraud in Pull-and-Bear Delivery

I'm looking for some advice and to see if anyone else has had a similar experience. I recently bought a gift for my boyfriend for our anniversary, it was shipped on January 9th and ever since then, it's been a complete mystery. The company I bought it from is very irresponsible and they can't seem t...

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10
2 weeks ago

Pull And Bear Shipping Fraud

I placed an order with Pull and Bear on January 6th (Order No. 20065485210), only to have it canceled 12 days later due to being out of stock - despite the fact that I could see it still in stock when I placed the order, both online and in store. Are stocks not checked before orders are processed? I...

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20
3 weeks ago

My orders from Pull and Bear were incomplete

On January 4, 2023, I made three separate purchases from the Pull and Bear mobile app. On January 13th, UPS Turkey delivered a package to me, but when I opened it, there was only one item inside. My first thought was to send a message to Pull and Bear on WhatsApp. Their system reported the delivery ...

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8
3 weeks ago

My Last Three Shoes were From Pull and Bear and They Didn't Last

Unfortunately, I have experienced this issue with several different pairs of shoes, so I know firsthand that I am a victim of low-quality shoe production. I've now had the same problem with three pairs of shoes from the same manufacturer. After only a few uses, the soles of my first pair of shoes be...

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4
3 weeks ago

Pull And Bear Late Delivery Victimization and Improper Approach

My order with the number 20146062799, which I made on 04.01.2023 from the Pull and Bear store, has not even been delivered to the cargo even though 7 days have passed. I talk to customer representatives every day, but they are informed that it can be shipped until 17.01.2023. What era are we living ...

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4
4 weeks ago

Pull & Bear Does Not Accept The Product Back Or Exchange It

I am disappointed with Pull & Bear's customer service. My brother bought me a gift, but the product was sent incorrectly by the store. He returned it and reordered the correct item, giving my address as the shipping destination. Unfortunately, by the time I received the product, it did not fit and I...

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4
January 03

Pull and Bear unexpected shipping delay

The application order I placed on November 30 still hasn't arrived as of December 9, 2021. I called Pull and Bear's customer service line at +90 534 ***82 but got no response. Neither the current location of my shipment nor its expected delivery time nor whether or not it has been canceled is known ...

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1
December 27, 2022

Pull and Bear Failed Refund Procedure

Because I was going to be out of town when my online order of 21 items was due to arrive, I had to send it back. Even though they refunded the fee once the product arrived at their warehouse, the money never showed up. When I contacted customer support, they informed me that 10 had been examined and...

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3
December 26, 2022

Pull and Bear Seems to Be Unwilling to Return My Money

Pull and Bear has made me through a lot these days. On Black Friday, I placed an order; however, pull & bear subsequently canceled my order after four days for no apparent reason. After that, they did not give me my money back. It has been more than a month since we last spoke. In all of my years, I...

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60
December 21, 2022

Pull And Bear Shipping Problem

Though I did everything in my power, I'm not going to be able to take advantage of the Black Friday discount. Real bummer, considering how much money I could have saved. Worse, the one item that did arrive came in from a different time zone and a different cargo company. It's like they were playing...

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18
December 20, 2022

Pull and Bear neglected to deliver the promised gift card

On November 23, 2022, I shopped at Pull and Bear and bought two items. The shipment did finally arrive a week later, but when it was opened, it contained only a single item. Customer service told me the density was to blame when I inquired about the cause of the problem. To make up for my financial ...

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15
December 20, 2022

My Pull and Bear shipment has not arrived in days

My order from the Pull and Bear online store, which was placed under order number 20141789631, has not yet been fulfilled. I have made numerous attempts to speak with customer service representatives by using an absurd system; however, each time I have been left without a solution with answers such ...

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13
December 16, 2022

Pull and Bear Payment and Coupon Validity Issue is Bothersome!

Pull and Bear is rejecting my payment and not honoring my coupon! I've been trying to order both online and on the app for two days, but it always fails at the checkout, and the first order isn't reflected in the price even though I used my coupon. What is the nature of this system error? If it happ...

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1
December 11, 2022

Pull and Bear would not replace a defective jacket

The Pull and Bear store sold me an inflatable coat, but the cotton inside was all bunched up. In only 15 days, it had taken on an absurd form, but unfortunately, the shop does not accept returns. Although I requested a commercial invoice when making my initial purchase, I never received an invoice i...

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3
December 10, 2022

Pull and Bear Order Is Missing

I recently placed an order with Pull & Bear through Trendyol for 2 of your high-collar puffer coats; the order number is 1728222214. Only one item was included in the shipment MNG Cargo delivered. Not only have I not received the product, but I have also been given no explanation for the delay. They...

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5
December 09, 2022

After two weeks of waiting, Pull and Bear canceled my orders

I made 7 purchases from the Pull & Bear website on November 24. My products were approved but when I checked my orders on November 7, I saw that they were canceled. Customer service is never helpful. They only mentioned that the products were out of stock; however, I ordered seven of them; is it pos...

After two weeks of waiting, Pull and Bear canceled my orders

Brand Profile

Pull and Bear The brand profile has not been created until today. 
Pull and Bear does not respond to complaints or contact customers via Xolvie, since it hasn't created a profile yet.
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No complaints have been answered over the past year.

Brand Profile

Pull and Bear The brand profile has not been created until today. 
Pull and Bear does not respond to complaints or contact customers via Xolvie, since it hasn't created a profile yet.
Date icon
No complaints have been answered over the past year.