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Philips 5447/90 Automatic Coffee Machine Got Damaged during Repair Twice

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A***
A*** 1 week ago
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On November 8, 2022, I bought the Philips 5447/90 fully automatic coffee machine on Trendyol. The product was broken twice by Aksel Elektronik, the authorized service of Istanbul Umraniye center. I will post pictures of both times. When I sent my product to the first authorized service, all it said was "brew error." When they fixed that, I went to pick it up the next day, but it was already in the box. I said "okay," and they said "okay." I said, "Let's give it a try," and they said, "We did, and we even drank coffee." I said that was fine, and when I got home, I took the product out of the box. It came with a fiber bag, which I took out. To my surprise, they broke the tip of the fountain where the coffee machine gives out coffee. I called Aksel electronics again, sent a photo of the product and a photo of the broken part via their WhatsApp line, and they said, "Okay, sir, you can bring the product back." I brought the product back the same day, they made a service record again, and yesterday I saw that my product had been fixed. I went to Aksel electronics to buy the product again. I looked at it from the top, but it was already wrapped in plastic, so I couldn't see inside. When I got home, I took the product out of the box, put it on the counter, and wanted to check the mechanism called "brew" inside. What did I find? The hard rubber plastic on the mechanism that keeps the coffee from moving left and right is out of place, and one of the o-rings is missing. I want the person fixing my machine at Aksel Elektronik to quit right away because that's not how business is done. People who don't know what their job requires and don't respect their job but are authorized to work for a valuable brand like Philips make that brand look bad. Now I've called the service again, and they're coming to pick up the product from my house tomorrow. I hope they'll get it back to me in good shape, and I'll write this complaint everywhere I can, including Xolvie.

Philips 5447/90 Automatic Coffee Machine Got Damaged during Repair Twice
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Philips 5447/90 Automatic Coffee Machine Got Damaged during Repair Twice
Philips 5447/90 Automatic Coffee Machine Got Damaged during Repair Twice
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