Nordstrom Rack

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Do you have any complaints about Nordstrom Rack?
5 Complaint
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Laura
13
October 19, 2022
  • Resolved
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Laura rated more than satisfied

Nordstrom Rack Customer Service is a Suffer

That company has the worst customer service ever!!! My clothing order appeared to go through, but was canceled the following day for no apparent reaso...

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Hannah
12
October 19, 2022
  • Resolved
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Hannah rated more than satisfied

Nordstrom Rack Return Policy is not Customer Friendly

In exchange for the two shirt sets that I ordered, Nordstrom Rack has been holding onto my cash for the past month. After approximately three weeks, I...

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Jennifer
49
May 11, 2022

Nordstrom Rack Has Poor Customer Service

I've been a client of the company for a long time and have never had such a frustrating experience. I ordered a boot for my daughter as a gift on May 2, 2022, but I have yet to receive it. For days and days, the order status remained "processing," and I knew it wouldn't arrive within the next few da...

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Kelsey
44
May 11, 2022
  • Resolved
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Kelsey rated more than satisfied

I Was Exhausted By The Nordstrom Rack Return Policy

Because of this company, I've had some stressful days recently. I ordered a pair of Sperry Starfish Boat Shoes from their website, but they never arri...

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Mallory
40
May 10, 2022

The One-Button Blazer From Nordstrom Rack Was Not Delivered

I ordered a One-Button Blazer (Regular & Petite) online on May 2, 2022, and I'm still getting emails saying that my order hasn't been prepared for shipping yet. I called customer service yesterday to cancel the order because it would not arrive in time and I needed to purchase another for my upcomin...

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Brand Profile

Nordstrom Rack The brand profile has not been created until today. 
Nordstrom Rack does not respond to complaints or contact customers via Xolvie, since it hasn't created a profile yet.
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No complaints have been answered over the past year.

Brand Profile

Nordstrom Rack The brand profile has not been created until today. 
Nordstrom Rack does not respond to complaints or contact customers via Xolvie, since it hasn't created a profile yet.
Date icon
No complaints have been answered over the past year.

Frequently Asked Questions (FAQ)

What is the policy for returning items to Nordstrom Rack?
You have a 45-day window to return items from the date of shipment. After that, you can return items for free at any Nordstrom or Nordstrom Rack store in the U.S. Some restocking fees may apply. Check your invoice or Purchases page for details.
Can I return an item after 45 days?
While Nordstrom Rack may accept returns received more than 45 days after the original purchase, they will only provide a refund of 50% of the purchase price.
How quickly can I expect my shipment from Nordstrom Rack?
Nordstrom Rack offers free standard shipping, and orders typically arrive within 3-6 business days. Next-day delivery is available for $22, and two-day shipping is for $12.
How does Nordstrom Rack prioritize customer satisfaction?
Nordstrom Rack is dedicated to providing a positive customer experience. They offer personalized services and use a customer-centric approach to improve their in-store and online shopping experiences.
How can I contact Nordstrom Rack?
To reach Nordstrom Rack customer service, call 1-888-282-6060 or email [email protected] for non-media-related queries.

About Nordstrom

Nordstrom Rack is a retail store part of the Nordstrom brand. Nordstrom Rack offers a variety of products, including clothing, shoes, and accessories, at discounted prices. The store prides itself on its customer-centric approach and offers a wide range of services to ensure customers have a positive shopping experience. Nordstrom Rack also offers free standard shipping and easy returns, making it a convenient option for customers.