2.4 
I have purchased a scarf and a coat on different dates from Mango. The scarf shed a lot of furs, so I visited the Aqua Florya store to request a refund. After inspection, the store processed my refund. However, I faced difficulty in removing fur from the coat's scarf. I tried a lint roller and even ...
As a customer, I was unhappy with the lack of action regarding the return fees for my Mango 2022-12-22 order. Despite the fact that I returned the product, the return fee has yet to be paid. After reporting the situation at the store, I was told that it was being handled, but it has now been a month...
I have yet to receive a positive response to my return request from Turkey Mango company, despite being sent the wrong product. It has been almost two months since I filed the request, and the company has only promised to review the camera footage without taking any concrete action. Despite multiple...
I purchased a coat from the Mango on February 4, 2023, and it has been in the cargo for weeks with no updates on its delivery. Despite my repeated attempts to follow up on the situation, I receive generic responses from their customer service team stating that I will receive my order as soon as poss...
I ordered two items from Mango's website but only received one of them. I immediately went to the Istanbul Hilltown AVM Mango store on February 15, 2023, to return the undelivered item. The store staff assured me that the refund would be processed within 13 business days, but it has now been a month...
I placed an order for a coat on the Mango website on March 4, 2023, using the order number DHG97M. On March 8, 2023, the app indicated that the order was ready for shipment. I could see the person who was delivering the package with my own eyes. Later that evening, however, when I checked the app, i...
On January 6, 2023, I ordered a pair of boots from Mango's website. The date is now March 7, 2023, and I have yet to receive my order. According to the "Orders" section of the website, the item has been shipped. However, when I contacted customer service, they informed me that the package had entere...
I'm upset about the last thing I bought from Mango's website. I eagerly waited for my product to come from the warehouse after getting a message that it was being packed up. But a week later, I got an email telling me that my order had been canceled and was no longer for sale. The fact that I receiv...
Recently, I had a problem with my Mango order. Two items were canceled because they were out of stock, and I had to send back the other two. But I only got a refund for one of the things I had to cancel and not the other. Even worse, the customer service rep said the money for the missing item had b...
I bought two separate orders from the online store and ordered two products from the store. The amount of the inexpensive product was returned to my account within one day, but the product worth five times the price was not returned for another five days. My friend had the same problem and warned me...
I can't believe what happened when I bought things from the Mango Mobile app worth TL 5,849.94 on January 31, 2023. Since I was going out of town, I chose to pick up my orders at the store, and they came 15 days later with the option to buy from the store. I sent back two packages I hadn't tried, an...
I recently took something back to Mango's store, but then I found the same thing online under order DFXIB8 for a much lower price. I asked for a refund after finishing the return process. But Mango changed the refund so that it looked like I had returned a product I had bought at a cheaper price and...
I bought something from your online store twice, and both times the item was sent back to you without my asking. I've called your customer service three times, but all they've done is say they'll talk to the shipping company and offer no other help. The status of the product says that I sent it back...
The product was already being made ready, leaving the warehouse, and being sent out. Surprisingly, I got an email that said I couldn't go, but it didn't say why. I don't know why Mango would sell something they can't deliver and still get paid for it. I want Mango to get my item to me as soon as pos...
I'm writing to express my frustration with my online shopping experience with Mango. I placed three separate orders on the Mango website yesterday, around 8.35 a.m. The orders were accepted and marked as ready for shipping. However, on 19.02.2023 at 1.05 a.m., I received an email stating that Mango ...
I'm really disappointed with Mango's customer service. I placed an order on January 24th and was given the run-around for weeks, being told that my order was on its way. But then, out of the blue on the evening of February 17th, they suddenly cancelled my order and refunded my money. It's as if they...
The DFZH32 number L size 37065904 product was canceled without explanation. I've been waiting for the order for ten days now. I received an e-mail yesterday, 14/02/2023, stating that it will arrive late. The product is then canceled on 15/02/2023 because it is no longer available for purchase. Howev...
On 02.01.2023, I placed an order for item 370259452099-SERRANOV, which was delivered to the Symbol Mango-Kocaeli location on 23.01.2023. I would like to return this item. I returned it on January 23 after receiving it on January 12; however, the item with order number DEOYF9001 (Product ref no: 3702...
As a gift for someone, I recently purchased a women's coat from the Mango app. They assured me that the product would be delivered within 10 working days, so I placed my order on January 30, 2023, in good faith. However, when I contacted Mango customer service on February 14, 2023, I was informed th...
Waiting more than a month for an order to arrive is terribly embarrassing for a customer. I placed an order for a shipment with tracking number 171994239970 on January 25th. Despite the fact that I was told it would arrive on Monday, it has yet to arrive. What makes matters worse is that I had to le...
