I recently ordered a pair of Lufian trousers and washed them after only wearing them once. Unfortunately, its color faded and was passed to other clothes during the washing process. In fact, I followed the manufacturer's instructions and washed it on a delicate and cool cycle. After contacting customer service, I sent it to be inspected. However, they informed me that the problem was due to a user error, and they refused to replace or refund the product. I'll file a complaint with the Consumer Arbitration Committee.