2.6 
I made a poor decision and bought two pairs of pants from LCW. After the first wash, the product developed a scratchy patina and became discolored. When I went to the store to make an exchange, however, they sent the clothes away for further inspection. However, it was not accepted because of an err...
I was about to shop with a certain amount on my gift card when I decided to return and add another product without using the confirmation code that came with my card for the additional amount. When I left, my gift card balance was marked as used, and I now have no balance. The order was also not con...
On 19.07.2022 I returned an order because they sent the wrong item, but LCW confiscated both the product and my money. They refused to return it, but they sent me back the goddamn trousers that were wrong, 6 months have passed since, of course, I forwarded them to the Consumer Court. When I did not ...
Kargoist is the company that transports LCW's online orders. My humble recommendation to them is to change this company! I'd be happy if they worked with a corporate company that can be reached when needed, as do all customers. I'm tired of being victimized on my own behalf... Please conduct the nec...
I was disappointed to find that the baby clothes I had ordered from the LCW website were too small when they finally arrived. I had intended to send the garments back and have them exchanged for a bigger size. But this was the point where things started to go wrong. Products in this category cannot ...
After my previous purchases at Lcw, I did not receive a refund. I received a gift of 100 TL to my bank account as an apology for the blunder. There was nothing of value on their site that I could buy with the money. I still wanted to use this gift card, but I needed to make a return because I had ac...
LCW offered a campaign for purchases of more than 350 TL on the mobile app, a discount of 150 TL and bonus points worth an additional 100 TL could be earned. We went ahead with our purchase in anticipation of receiving these benefits. However, at checkout, we did not receive the bonus points as expe...
I was really upset when I had to return a broken product and couldn't get a discount on the replacement item. This is not at all fair! I tried to tell them what was going on, but they said it was against the rules or something. Even at the regular price, I can't buy the item anymore because it's sol...
I'm not sure what I'm supposed to do here, so I'm gonna take a shot in the dark and just write it out the best that I can. Man, this store has been giving me the runaround for days! I ordered product 2211301500380 from the LCW store in the Haydarcavus area of Bandirma, and initially chose their "in-...
Online shopping is a great way to get what you need without having to leave the comfort of your home. However, it can be incredibly frustrating when things don't go as planned. In my case, I recently ordered something online that turned out to be too big for me. So I went back to the website and saw...
I was unable to locate my LCW gift card. Despite the fact that they had my phone number, store officials informed me that they were unable to assist me. It is helpful when a gift card is offered, but I don't understand why it isn't helpful when there is a problem. They handed me a card with the mes...
On November 29th, 2022, I received my order, but when I opened it, I found a sweatshirt that appeared to have been worn before because it was stained, dirty, and had a label that had been torn off. You are not permitted to distribute such a product to individuals so long as the pandemic is still goi...
When I returned the items I had purchased on the LCW app to the store, they gave me a gift card in lieu of a refund. However, this was without informing me that it couldn't be used in-app. Consequently, when I attempted to use the card on their mobile site, customer service informed me that it wasn'...
My order with LCW, number 221128130302031 and 599,99 TL was canceled on the 28th of November, 2022. My money has not been refunded to me as of yet. Almost immediately after placing the order, I decided to cancel it. The refund is still anticipated to be given. I would like a refund as quickly as it ...
Hello, A pair of loose-fitting black pants cost me 299.00 TL and two months to find at LCW. Unfortunately, the incorrect stitching in the crotch area of the pants makes it extremely painful to wear them. I had it inspected, but my request for a refund was denied. Did you, for the love of God, try on...
When I bought something online from LCW, it didn't come with a cup set. When I called customer service, I was told that my order would be inspected and sent back to me in two days. When I asked the cargo company for proof that they had received the cup set, they said they couldn't because the order ...
They crammed the shirt that I had purchased from the LCW application into the package (I have attached a picture of this), they did not remove the alarm that was on the top of the shirt, and the white shirt was covered in dust and dirt. I despise this service as though it were an affront to the clie...
When I returned the items I had purchased on the LCW app to the store, they gave me a gift card in lieu of a refund. However, this was without informing me that it couldn't be used in-app. Consequently, when I attempted to use the card on their mobile site, customer service informed me that it wasn'...
I'm so frustrated with LC's online store! I ordered a lingerie set (set of 4) for my daughter and ended up getting a set of two undershirts instead. I've been trying to contact them via email and WhatsApp, but no one is answering me. I don't even speak Turkish, so each time they just told me to wait...
I was totally ripped off when I bought the LCW blouse with the fluid paint design. It was supposed to be made of high-quality material, but it melted everything in my washing machine, including the lint trap! Burgundy paint all over my laundry - what a nightmare. When I tried to return it, they sent...
