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Do you have any complaints about Grundig?

19 Complaint

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  • 1view
  • 2 days ago

Grundig Customer Support is neither Capable nor Helpful

I placed a TV order through the Hepsiburada platform, of which Grundig is its seller. 4-5 days after my order, I was called by Grundig customer service. They said that our order will be delayed due to a stock problem, if we do not accept it, our order will be canceled. I also stated that I would wai...

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  • 5view
  • 2 weeks ago

Grundig TV Black Screen Problem

I bought Grundig TV from Hepsiburada. I wish I hadn't. The screen panel of all 4 corners of the TV collapses in. There is some blackening on all four corners. The service says this is normal and does not report. The seller says I can't negogiate without a report. I have visited a thousand stores, no...

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Grundig TV Black Screen Problem
Grundig TV Black Screen Problem
Grundig TV Black Screen Problem
+2
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C**
  • 7view
  • 3 weeks ago

For the fifth time, our newly purchased Grundig LED TV failed

Our Grundig LED tv had to be repaired four times for the same issue. The same problem occurred three times, and I wanted a replacement before the warranty ran out; however, Karadeniz Eregli Beko's service manager told me that I am responsible for any issues that arise with the product, and it has no...

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  • 7view
  • 3 weeks ago

Grundig Vcr 2131 Robot Vacuum Cleaner has been in the repair shop for a month

I decided to purchase a Grundig VCR 2131 robot vacuum cleaner. A side brush on my robot vacuum became damaged after prolonged use. Unfortunately, that backup strategy didn't work. My robot vacuum cleaner broke on September 8, 2022, so I called the official service and had it shipped to Grundig/Arçel...

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  • 1view
  • 4 weeks ago

Customer service for Grundig attempted to mislead me

I purchased a Grundig gwm 91014 9Kg 1000 Cycle washing machine from Trendyol on August 23, 2022. (order no: 1483579853). After that, my order was sent to be prepared. (Transfer cod. 198991676164) A call came in from 0850 210 08 88 at 18:24 on Friday, August 26, 2022. Arçelik-customer Grundig's servi...

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  • 4view
  • August 24

The Grundig plasma television has a defective screen, and a replacement was denied

About 20 days ago, I made a purchase at Vatan store for a Grundig plasma television. The display panel has a malfunction that we could hear while playing. We've called technical support three or four times, and while we'd like a change, we've been told that this is par for the course. They make a ho...

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  • 4view
  • August 23

The brand new Grundig television is broken

After much deliberation, I settled on a Grundig smart television. Standard apps like Netflix and YouTube are part of it. Whenever I try to use the remote, the TV freezes up. When the television freezes, pressing the off button has no effect and the only solution is to physically remove the plug from...

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  • 11view
  • August 06

Grundig 40 GFF 6930 A Full HD Android LED TV is too slow

I bought a Grundig 40 gff 6930 Full HD Android LED TV with a satellite receiver. It's too bad that it works so slowly and hard. It is nowhere near as fast as another brand of TV I bought four years ago. Besides being slow, it turns off by itself without warming up. I would not have bought it if I ha...

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  • 5view
  • July 31

The Grundig television is constantly malfunctioning

My Grundig television's issues are still present as of July 31, 2022. The freezing, picture loss, self-shutdown, and non-working remote control issues persist. Despite numerous calls to customer service, they seem to be hanging on my every word. Grundig televisions have never met my expectations, an...

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  • 4view
  • July 20
whole star empty star empty star empty star empty star
Complaint has been removed from publication by S****
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  • 4view
  • July 20

Grundig Delivered Me A Damaged Refrigerator

The damaged fridge was delivered to me by Grundig. The refrigerator's package has not been opened. However, they informed me that the package had been opened and that they do not change the fridge. This decision was made by the engineer before he had even seen the refrigerator. For the past 10 days,...

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Grundig Delivered Me A Damaged Refrigerator
Grundig Delivered Me A Damaged Refrigerator
Grundig Delivered Me A Damaged Refrigerator
+4
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  • 9view
  • July 12

Grundig TV application can not be added, it is insufficient

I purchased a Grundig Smart TV as well as an Arcelik ®. I regret. The only option available is the Netflix app. There are no apps for Exxen or Disney Plus. There is an absurdly long and predetermined list of apps. It does not add an application, nor are you able to add it yourself. When I contacted ...

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  • 2view
  • July 09

Grundig 65 GFU 7900 A TV is broken for no reason

The problem showed up three months after I bought the Grundig 65 GFU 7900 A TV. Grundig service came to my house to look at a product that was just at the start of its warranty period. They said something hit him. Even though I said there wasn't a situation like that, they insisted on their own idea...

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  • 7view
  • June 26

Grundig cordless vacuum cleaner malfunctioned, and the customer service is bad

I've complained before, and I've sent my cordless vacuum cleaner to the service three times. Each time, they brought the machine to me, and the service says that the machine had to work for 12 minutes. The machine doesn't run for more than 8 minutes. After 8 minutes, the red light flashes once every...

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  • 5view
  • May 31

Grundig TV 49 inch does not request replacement

We purchased a Grundig 49-inch television. After 1.5 years, black spots began to appear on the screen; we called technical service, and they came to inspect the TV; they said there was white cardboard behind the TV, and it needed to be cleaned; they returned the TV a week later, but there were still...

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  • 22view
  • May 22

The Grundig Smart TV's media and application services are limited

I recently purchased a Grundig Smart TV, and after installing it, I discovered that it only offers basic and limited media services such as Netflix and Youtube. In the year 2022, even the less expensive brands offer more media services and apps. I wish I had read the customer reviews before making m...

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  • 11view
  • May 18

Grundig has refused to honor its warranty for my broken TV screen

After purchasing my television from Grundig, which is part of the Arçelik group, the screen developed a led failure. The screen replacement warranty was not honored by the company. I contacted customer service and a supervisor several times, but they ignored all of my requests. Please be cautious wh...

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  • 3view
  • April 27

Grundig Refused To Honor The Warranty For GEZST 47000 Oven

On April 22, I used the self-clean function on my Grundig GEZST 47000 Oven for the first time. The oven wasn't particularly filthy, but I wanted it to be more sanitary. I went to investigate after hearing a crack about 30 minutes into the program. I noticed cracks in the door's inner glass. I immedi...

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  • 2view
  • April 21

Grundig's After-sales Service is Non-existent

My Grundig 6502 washing machine, which I've had for three months, broke down on April 10 and I can't get it fixed because the service agent doesn't respond to e-mails or follow-up calls. I've tried four times to get my warranty honored in the last 11 days. I received an email from their support team...

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Member brands use the system to respond to all complaints and increase customer satisfaction. Member Brands employ Xolvie services effectively to continuously improve their customer service quality.

Brand Profile

subscribe Grundig, Is a member of Xolvie for 1 years. 
Member brands use the system to respond to all complaints and increase customer satisfaction. Member Brands employ Xolvie services effectively to continuously improve their customer service quality.