Dyson

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Do you have any complaints about Dyson?

119 Complaint

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  • 2
  • 2 days ago

Dyson is Unable to Procure Spare Parts or Replace

My Dyson corded vacuum cleaner's hose had ripped, so I called the customer service number. They told me that if I wanted, they could retire the product and give me a gift voucher for the difference so that I could buy a new one. I agreed and shipped my vacuum cleaner. They called and said they accep...

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  • 3
  • 3 days ago

Dyson Can Not Supply Spare Parts For My Vacuum Cleaner

My Dyson vacuum, which I purchased in 2013, has a faulty button that pulls the trigger. After I mailed it in for service, I received a message saying they no longer carry replacement parts because their production year was 2012. They offered me a discount of 1,000 TL to buy a new machine after I sai...

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  • 2
  • 5 days ago

Dyson Complete Hair Styling Set Didn't Come with a Gift

Dyson is not keeping its promises!  Although it says Complete hair styling set with carrying bag as a gift, the bag did not come out in the product that came 1 week after the order. I gave information and on their return, they said that the product was a gift in blue and not in yellow. Unfortunately...

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  • 7
  • 5 days ago

Dyson V15 vacuum missing part issue

On November 30th, 2022, I made a purchase of a Dyson V15 vacuum cleaner from the Maltepe Piazza mall's Dyson sales point. I counted only two simple but useful components in the package, and I couldn't find an on/off switch for the laser itself. I told the sales department about the problem. I was to...

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  • 22
  • 5 days ago

Dyson Call Service Problem

To All the Customer Service Reps: Since 2012, I have owned and used more than four Dyson appliances. When I was a resident of France, I rarely encountered issues of this nature, but in Turkey, I have been forced to use your customer service department on multiple occasions. My interaction with them ...

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  • 7
  • 6 days ago

My brand-new Dyson v15 detect vacuum developed a faulty screen

On the LCD screen of the Dyson v 15, there is a thin white line. I am unable to comment on whether or not this issue occurs with other Dyson products. Although I have not yet removed the gelatin, this does not appear to be a white light scratch or anything like that. It's only been three months sinc...

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My brand-new Dyson v15 detect vacuum developed a faulty screen
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  • 10
  • 1 week ago

Dyson V10 with Low Sucking Power and Jammed Wand was Sent Back More Broken

We requested service because the sucking power and pipe chamber jammed in our Dyson V10 vacuum cleaner. The call center requested that it be bagged, and the person who arrived instructed us to place it in the cargo box by shouting and speaking slang before leaving. Although I stated that the product...

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  • 8
  • 1 week ago

Dyson Company doesn't Send V15 Detect and Corrale I Purchased

I purchased Dyson V15 Detect and Dyson Corrale products on 09.11.2022 from Dyson company, which I trust. The cargo company stated that 2 products were issued with a single barcode, that the vacuum cleaner was not sent, and that if I take delivery of the hair straightener, I will be deemed to have re...

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  • 9
  • 1 week ago

Dyson sent me a refurbished V12 Detect Slim vacuum cleaner

The Dyson V12 Detect Slim I ordered from the Dyson website on November 23, 2022, arrived on November 24, dirty and obviously previously owned. I was able to ascertain this because I looked up the device's serial number on the website and discovered that the warranty period had begun a few months pri...

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  • 6
  • 1 week ago

Dyson V15 is Said to be Out of Stock during Black Friday

To all members of Dyson: I am interested in purchasing a V15 cordless rechargeable vacuum cleaner. However, according to the Turkish distributor of Dyson products, all of the vacuum cleaners are currently sold out. They are probably getting ready to significantly raise the prices, which is something...

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  • 5
  • 1 week ago

Dyson V15 Vacuum Stock Problem

I gave the vacuum cleaner to my mother because I was planning on purchasing a Dyson V15 vacuum, but the product stock has been suddenly depleted for the past week, and neither their website nor their stores carry any more of the product. If the products that were available before the price increase ...

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  • 6
  • 1 week ago

Dyson Vacuum Cleaner that I Paid for isn't Displayed in the Order List

I purchased a vacuum cleaner of the Dyson brand directly from the Dyson website. I have already paid for it. My credit card was charged, but the order that I placed is still not showing up on the website even though three days have passed. When I call the customer service representative, I am unable...

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  • 5
  • 1 week ago

The Dyson Airwrap is Suspiciously Out of Stock Now

The Dyson Airwrap, which had stock just a few days ago, is now out of stock and cannot be purchased. There is no way that this could happen. When I checked the inventory a few days ago, there were plenty of stocks available; however, when I go to buy it now, the product is no longer for sale. I had ...

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  • 12
  • 1 week ago

The cost of replacement parts for a Dyson CY28 Big Ball Allergy 2 is pricey

I regret purchasing a Dyson CY28 Big Ball Allergy 2 vacuum cleaner. The product performs as advertised, and the suction power is impressive; however, the suction head has already broken three times. This part is made of plastic, so it easily breaks, even when I'm careful with it. Since it had alread...

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  • 10
  • 1 week ago

Dyson rejected my discount code for the Cyclone V10 Total Clean vacuum

We purchased a Dyson vacuum cleaner in 2009. Used for many years but recently failed. When I called for service definitions, they said they would pick up the product. They arrived four days after they said they would, and many phone calls were made, not to mention being imprisoned at home for four d...

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  • 2
  • 2 weeks ago

Dyson Refund is Taking Longer than Legal Process

Just one day after it was delivered to me, I initiated the steps necessary to return the Dyson V15 cordless vacuum cleaner. The product, which I received on November 15, was returned to the vendor on November 16. Even though the legal return period is 10 working days, the company has not yet realize...

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  • 3
  • 2 weeks ago

Terrible Customer Journey With Dyson Turkey Customer Service

Dyson Turkey Customer Service is causing a terrible customer journey. I have waited for them at home for 2 days to come and take my V11 device. I have called CS twice within these 2 days and every time I get the same answer: "They are on their way and will pick up your device today". Of course, it w...

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  • 11
  • 2 weeks ago

Dyson Online Order Return is Taking Long

I created a return request on November 8 for the v15 vacuum cleaner I bought from dyson.com.tr. On the day of the appointment, the cargo company did not come and take my cargo. Even though I contacted Dyson customer service many times over the WhatsApp line, my refund is not received. I am constantl...

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  • 24
  • 3 weeks ago

Dyson V15 Detect Replament Apparatus is Yet to Arrive

Positively and with high hopes, I purchased a Dyson V15 Detect. When excitedly I unbox the vacuum, the carpet head was missing a screw. Dyson assured me that a replacement head would be shipped immediately after I contacted them. To my dismay, however, there appears to be no cargo. No matter how man...

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Dyson V15 Detect Replament Apparatus is Yet to Arrive
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  • 8
  • 3 weeks ago

The Dyson shipping partner failed to deliver my package

Dyson collaborates with the Turkish cargo company "Kolay Gelsin." What a shame. This cargo company is comprised of inexperienced individuals who have no idea what they are doing. 1. I can't see where my cargo is after purchasing the product 2. Customer service representatives are unaware of the loca...

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Member brands use the system to respond to all complaints and increase customer satisfaction. Member Brands employ Xolvie services effectively to continuously improve their customer service quality.

Brand Profile

subscribe Dyson, Is a member of Xolvie for 1 years. 
Member brands use the system to respond to all complaints and increase customer satisfaction. Member Brands employ Xolvie services effectively to continuously improve their customer service quality.