Credit One Bank

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4 Complaint
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28
September 24, 2022

Poor Customer Service is A Hallmark Of Credit One Bank

My previous experiences with credit card companies have all been better than this one. My information was taken by customer service representatives working for them in another country, and I received a replacement card in the mail to the opposite side of the country. To my relief, I was able to dete...

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58
February 26, 2022

Credit One Bank customer service is annoying

I don't think anything is wrong with me when I expect a company to follow through on their promises, especially when it comes to customer service. I mean, I totally get that call centers can be super busy and maybe there were no supervisors available at that moment, but come on... Six days? That's j...

Brand Profile

Credit One Bank The brand profile has not been created until today. 
Credit One Bank does not respond to complaints or contact customers via Xolvie, since it hasn't created a profile yet.
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No complaints have been answered over the past year.

Brand Profile

Credit One Bank The brand profile has not been created until today. 
Credit One Bank does not respond to complaints or contact customers via Xolvie, since it hasn't created a profile yet.
Date icon
No complaints have been answered over the past year.

Frequently Asked Questions (FAQ)

How do I cancel my Credit One Bank card?
You can cancel your Credit One Bank card by calling the customer care unit at (877) 825-3242 or by sending a letter in the mail to Credit One Bank, P.O. Box 98873, Las Vegas, NV 89193-8873. Be sure to include your personal information and details of your account. Please note that requests sent by mail may take longer to process.
Does Credit One have an annual fee?
The annual fee for Credit One cards can range from $0 to $99, depending on the card. The fee is charged to your account when you open an account with Credit One and is refundable if the account is canceled without any transactions. The fee will continue to be charged annually until the account is closed and the balance is paid in full.
Why does Credit One charge me an annual fee every month?
Credit One charges annual fees to cover the costs of administering rewards programs and to provide options for customers with low credit scores. However, these options also come with increased risks such as missing or late payments, higher collection costs, and increased default rates. The bank charges annual fees to reduce these risks and to recover business costs.
How do I cancel my Credit One annual fee?
The only way to cancel your Credit One annual fee is by choosing a card without an annual fee obligation or by applying to the bank for a fee waiver. You can also have your annual fee waived by participating in Credit One's Credit Protection Program, which allows customers who are unemployed against their will or with disabilities to not pay annual fees for up to six months.
How can I reach Credit One Bank?
You can reach Credit One Bank by calling their customer service at (877) 825-3242 or by sending a letter to Credit One Bank, P.O. Box 98873, Las Vegas, NV 89193-8873. They are available 24 hours a day, 7 days a week.

About Credit One Bank

Credit One Bank is a leading provider of credit cards to customers with various credit backgrounds. They offer a wide range of credit cards with competitive rates and fees, along with rewards programs and other benefits. Credit One Bank prides itself on helping customers build and improve their credit scores, and also offers credit monitoring, credit protection, and other tools to help customers manage their credit.