CEX.IO

• username;
• the phone number associated with your CEX.IO account (with country code);
• do you now have access to this phone number;
• Information regarding your most recent transactions (time and date, currency, amount, type of transaction: deposit or withdrawal/trading, etc.). Example: 22 March 2019, 2.00456 BTC, deposit;
• Residence utilized for verification purposes. If you have not yet requested verification, please supply CEX.IO with your current address (Country, City, Street);
• the names of the issuing banks for all payment cards attached to your CEX.IO account (in case you have ever passed the Card Verification with us), Barclays Bank, Bank of England, etc.

• On the Web:

Select Social networks from the drop-down menu that appears when you hover the mouse over your name in the upper-right corner after logging into your account.

• On the Mobile Application:

Tap the Profile menu when logged into your account. Your User ID is displayed at the top of the screen.

• This issue may occur if the SMS code is given late and has already expired. SMS/Phone carriers typically remedy late deliveries within a handful of hours. However, if the problem persists, please speak with support via chat (https://support.cex.io/en).

• According to Google Authenticator, invalid tokens are caused by wrong device clock settings. Your clock must display the right local time, date, and time zone to function effectively. If you do not desire to synchronize your clock, Android and Windows phones have an option to adjust for time problems under the Authenticator app. iPhones must be configured to utilize internet time for the clock to synchronize properly.