Asus

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Do you have any complaints about Asus?

41 Complaint

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  • 1
  • 5 days ago

Asus Tuf Gaming Laptop PC Turned Out to Be Substandard

I bought Asus Tuf Gaming PC, it is worth 17, 18 thousand TL, but its performance is very bad and it has been 1 month since I bought the computer, I sent the computer to Asus service for a change report, they said there is a software problem, they fixed it, but there is no change, I still get the sam...

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  • 5
  • 1 week ago

Asus Turkey Customer Service is Ignorant of My PC's Graphics Card Error

The Asus customer service department needs to immediately reevaluate its approach to maintaining relationships with customers. While I was in the middle of a conversation with the Asus customer service representative on Wednesday, November 30, 2022, at 11:10 am, he abruptly ended our call. He was di...

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Asus Turkey Customer Service is Ignorant of My PC's Graphics Card Error
Asus Turkey Customer Service is Ignorant of My PC's Graphics Card Error
Asus Turkey Customer Service is Ignorant of My PC's Graphics Card Error
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  • 3
  • 2 weeks ago

ASUS TUF Gaming B550-PLUS WiFi Gaming Motherboard failure

My Asus Tuf gaming B550-Plus Wi-Fi motherboard that I purchased in October of last year has been sent off to warranty. They tried to charge me a fee by saying that they found foreign material on it. The question is what kind of foreign matter can be present on the motherboard inside the sealed case....

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  • 6
  • 2 weeks ago

Asus Tuf Gaming PC battery replacement problem

Due to an out-of-warranty battery problem, I sent my Asus Tuf Gaming PC to this company for authorized service. After they received the device, they called me and told me that the trace of the screw in my safe needed to be removed for the malfunction to be repaired and that I would have to pay a fee...

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  • 6
  • 4 weeks ago

Asus PC was Sent with a Loose Hinge but Came Back Almost Broken

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The hinge on my laptop had become unfastened, it was loose and almost not holding it together. I contacted Asus's technical support and merely asked them to adjust the hinge for me. When the service returned my laptop to me, the touchpad was no longer working properly. Unfortunately, I was unable to...

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  • 5
  • October 24

Asus x541u Laptop PC Internet Connection Problem

My Asus x541u laptop PC does not allow me to play games. The internet connection drops out quite frequently while I'm playing. As soon as I enter the League of Legends, the connection is severed. It reports that it cannot connect to the network in question. Airplane mode is turned on automatically s...

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  • 4
  • October 23

A pixel on my Asus TUF Gaming VG27AQ1A gaming monitor has died

I purchased an Asus Tuf gaming VG27ag1A 27-inch 170Hz monitor. The features 170hz and 1 million color palette are written on every platform that can be purchased, but after purchasing, I discovered that the monitor is 144hz. And it can only be increased to 170hz by overclocking, which is dangerous e...

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A pixel on my Asus TUF Gaming VG27AQ1A gaming monitor has died
A pixel on my Asus TUF Gaming VG27AQ1A gaming monitor has died
A pixel on my Asus TUF Gaming VG27AQ1A gaming monitor has died
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  • 4
  • October 23

Asus Infocomm Technical Service was unable to repair my laptop

Approximately three months ago, my Asus laptop's battery died, so I dropped it off at Umraniye Asus SMS Infocom technical service. I was told it had been fixed and sent the product a few days later, but when I put it through its paces, it still didn't work properly. There was a second round of repai...

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  • 17
  • October 19
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O****** rated more than satisfied
  • October 19, 9:01 pm

Asus Cash Back is Delayed

Asus does not give cash back on purchases that it agrees with! There were 90 days for the refund to happen after it was approved. I thought I had to w...

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Asus Cash Back is Delayed
Asus Cash Back is Delayed
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  • 8
  • October 18

Asus Laptop Screen Lengthy Repair Process

I requested that my device's screen be replaced for a fee. I also paid the fee, but the new screen they installed was defective. After the failure, I took the device to the service three times for repair, but each time they returned it with the words "this device has such an error." I demand that it...

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Asus Laptop Screen Lengthy Repair Process
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  • 9
  • October 14

Asus Motherboard Problem Turned into an Unsolvable Puzzle

On 08.09.2021 from Vatan Bilgisayar Batıkent Store, I purchased Asus Brand products such as Graphics Card, motherboard and Monitor to build a computer. The warranty of these products I purchased is 2 years and this is stated in the warranty document. About 9 months after purchasing these products, a...

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asus-motherboard-problem-turned-into-an-unsolvable-puzzle-5.pdfpdf
 
asus-motherboard-problem-turned-into-an-unsolvable-puzzle-4.pdfpdf
 
asus-motherboard-problem-turned-into-an-unsolvable-puzzle-3.pdfpdf
 
asus-motherboard-problem-turned-into-an-unsolvable-puzzle-2.pdfpdf
 
asus-motherboard-problem-turned-into-an-unsolvable-puzzle-1.pdfpdf
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  • 17
  • October 11

At the Asus repair shop, my Asus laptop was damaged

My Asus laptop's lid hinge broke, so I returned it to the Media Markt where I bought it. Under the terms of the warranty, they shipped the laptop to the support team. When I got the laptop home, I realized there was a problem that I hadn't seen in the store, so I returned it right away. Even though ...

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  • 4
  • October 08

Asus ROG Strix G15 G513 Windows installation issue

I decided to purchase an Asus ROG Strix G15 G513. When I turn on the computer to load FreeDOS onto the machine, all I see is a blank black screen. Nothing on the keyboard is working, and it's the only thing that's illuminated. Customer service was also inaccessible to me. Even though Hepsiburada, wh...

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  • 5
  • October 07

Asus Prime B250 Motherboard Change under Warranty

After purchasing it from Hepsiburada, the Asus Prime B520 motherboard I had, began experiencing issues connecting to the internet. I had it repaired under warranty, and they assessed me a fee of 2,000 TL for the motherboard. They retorted that they were unable to provide a replacement service. They ...

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  • 5
  • September 30

Asus  Tuf Gaming CPU Problem

There is something wrong with the processor on the Asus Tuf gaming series device that I have, however, I am unable to open a record on the Asus website regarding this issue. Asus provides a variety of options, almost as if there were only issues, such as camera software, etc. My Asus program indicat...

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Asus  Tuf Gaming CPU Problem
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  • 15
  • September 25

Data on Computer to be Repaired is Lost by Asus

I sent my product to Asus authorized service for a repair. There were gamed downloaded on my PC. When the product arrived, my Steam account was emptied, the access of the account is done by e-mail as you know on Steam, the e-mail was only on my computer.  I submitted the necessary complaints, but I ...

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  • 8
  • September 24

Asus Zenbook ux434 Screenpad Does Not Appear.

After updating to Windows 11, the display panel screen on the Asus Zenbook ux434 does not appear. Operations can be conducted on the display panel, but the image is not displayed; the only thing that changes is the color of the screen. I require immediate assistance with this matter. I use my device...

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  • 16
  • September 14

My Asus B450M motherboard stopped working after I sent it to Asus Turkey for repair

My Asus Prime B450M-K motherboard, model number KAM0KC189318Z99, was sent to the Asus Turkey authorized service because some of the USB ports were malfunctioning and were not recognized. Over the course of several days, I kept tabs on the product's status from the repair page, during which time it w...

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  • 14
  • September 09

My Asus Ac750 modem is not functioning properly

My Asus Ac750 model modem stopped lighting up despite being connected to the internet, and I began to experience frequent drops in connection speed. The store where I purchased it replaced it with a brand new one under the terms of the warranty with no questions asked. As expected, the replacement m...

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My Asus Ac750 modem is not functioning properly

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Member brands use the system to respond to all complaints and increase customer satisfaction. Member Brands employ Xolvie services effectively to continuously improve their customer service quality.

Brand Profile

subscribe Asus, Is a member of Xolvie for 1 years. 
Member brands use the system to respond to all complaints and increase customer satisfaction. Member Brands employ Xolvie services effectively to continuously improve their customer service quality.