Asus 
Complaint18
Resolved0
Brand Profile
Asus, Is a member of Xolvie for 1 years. Member brands use the system to respond to all complaints and increase customer satisfaction. Member Brands employ Xolvie services effectively to continuously improve their customer service quality.
Brand Profile
Asus, Is a member of Xolvie for 1 years. Member brands use the system to respond to all complaints and increase customer satisfaction. Member Brands employ Xolvie services effectively to continuously improve their customer service quality.
Complaint18
Asus E402NA laptop ram slot problem
I have an Asus brand computer with the model number e402na. I recently opened it to add more RAM and change the thermal paste. When I did, I saw that the RAM was built into the motherboard. Worse, they didn't even leave out a RAM slot on purpose so that you couldn't add RAM. They did this because th...
Asus refused to replace the faulty laptop
The N11, ASUS, and Troya notebooks that were sold together were found to be defective on the first day of sale. You refused to have it replaced, but after two months, you finally conceded it was defective. While I was away, the computer I purchased went from 27,000 TL to 33,500 TL in price. This com...
Asus TUF A15, 2022 laptop missing parts
On July 25, 2022, I made a purchase of an ASUS laptop. That would be the ASUS TUF A15(2022) Fa507rm. I started by looking into it on the official ASUS website. It was specified in the instructions that the box would contain both a mouse and a backpack. I have included a screenshot of the official we...
Asus X515JA-BR1968W Intel i3-1005G1 4GB RAM 256GB SSD 15.6 W11 Notebook blue screen error
When I saw that Asus does this a lot, it made me doubt myself. I bought an Asus X515JA-BR1968W Intel i3-1005G1 4GB RAM 256GB SSD 15.6 W11 Notebook from Teknosa on the GittiGidiyor e-sales site on June 22, 2022. Even though nothing was wrong on July 16, 2022, the computer suddenly gave a blue screen ...
Asus G513IM Laptop is too slow and it is too difficult to supply spare parts
When I tried to replace the SSD in my Asus G513IM computer, the screw slot broke. I took it to the service on June 30, 2022, for this reason. Since the computer is made in a different country, it was said that the parts would also come from a different country. A tiny screw slot was asked for in bot...
Asus laptop motherboard replacement still not completed
As the warranty period on our laptop had not yet expired, we sent it to an Asus authorized service for repair. They claimed that only liquid contact and oxidation on the main board were responsible for the damage, and demanded a fee of 13,000 TL. It is possible that only certain parts of the motherb...
The official Asus store duped me by selling me a freedos laptop
In September 2020, I purchased a computer from the Afyon Digital World Asus store. Despite my repeated requests for genuine Windows products, the sellers took advantage of my lack of technical knowledge and sold freedos products to me. They forced me to buy FreeDOS products in 2020 for the same pric...
Asus VivoBook Flip TP501UB screen blinking problem
My Asus VivoBook Flip TP501UB laptop is about two to three years old. Near the end of the warranty, the screen on this device kept blinking. After the warranty ran out, the flickering got a lot worse, and it stopped vibrating while it was charging. There is something wrong with the screen. For examp...
Asus laptop adapter is not working, the service did not find any reasonable solutions
The adapter broke on my work laptop, which is made by ASUS. I called the helpline and asked for assistance. After I told them the laptop's serial number, they said they didn't have the adapter but could get it from abroad. I said yes, I can do that. But when I did that, they told me I had to send th...
Asus has bad technical support; I can't find out anything
I called Asus Turkey to get specific information about the accessories I need for my laptop of the Asus brand. I called several times to speak to a different member of the Asus Turkey staff each time. Nobody can provide me with the information I need; instead, they direct me to Asus business partner...
Asus sent a broken laptop
The laptop I bought from Asus was broken. The ASUS service center got it. They said the machine is broken and that it can't be done. They gave papers in exchange for money. But neither the company that sold it nor the company that imports it nor Asus's customer service could help me. The device is s...
Asus Customer Dissatisfaction And Grievance
Hello friends, I am writing this complaint so that you do not become victims like me, if you send it to your surroundings, I hope people will not experience such grievances. So far, I have been very satisfied with 2 brands of laptop companies. After my last experience, I do not recommend Asus which ...
The faulty ASUS TUF FX505DT Gaming Laptop was neither repaired nor replaced!
The ASUS TUF FX505DT Gaming Laptop's fan is extremely loud. I contacted the Asus Istanbul authorized service center about this problem, but customer satisfaction and service quality are extremely low. They were unable to resolve the issue and were unable to determine what was causing it. Is it norma...
Asus declined to replace the flawed GeForce RTX 3090 Graphics Card
Hello, I recently purchased an ASUS GeForce RTX 3090 Graphics Card, but after a while, it begins to make some fan noises when the fans are turned on. I first assumed that it was making noise because I could not install it correctly, and then I received support, but this is not the case. So I sent it...
The Asus TUF Gaming Laptop keyboard is not covered by warranty
I bought an Asus TUF Gaming Laptop last year (fx706li-hx200 i510300H 8gb 512gb SSD GTX). The keyboard has been acting up lately. The paintwork on the keyboard faded as several of the buttons popped out. I phoned customer service and asked for a repair. Despite the fact that the warranty had not yet ...
The Asus Shipping Service is Sluggish
On April 4, 2022, I ordered a desktop PC from Asus. When it did not arrive on time, I contacted Asus and informed them that I could no longer wait for the PC and canceled the order. I received written confirmation from the company that my cancellation was processed, that Asus had processed the refun...
A simple RAM chip was repaired by Asus service in 20 days
I was supposed to get my Asus laptop back on a certain date, but they were unable to help me out with this at all and this has really annoyed me so much. I do not know why what was supposed to be 7-10 days for a RAM would now take twenty days. Asus's customer service representatives have also been u...
My Asus laptop, is still under warranty, failed for the second time
The laptop I bought from the folks at Asus didn't even last a week before I had to have it repaired. I thought it wouldn't be a big deal because it was still under warranty, but for some reason, they've had my laptop for two months. Now I'm having problems with my Asus laptop once more, and I'm not ...