Apple 
Complaint95
Resolved0
Brand Profile
Apple, Is a member of Xolvie for 1 years. Member brands use the system to respond to all complaints and increase customer satisfaction. Member Brands employ Xolvie services effectively to continuously improve their customer service quality.
Brand Profile
Apple, Is a member of Xolvie for 1 years. Member brands use the system to respond to all complaints and increase customer satisfaction. Member Brands employ Xolvie services effectively to continuously improve their customer service quality.
Complaint95
Apple iPhone 11 pixel error not fixed
An authorized service has discovered an issue with my Apple iPhone 11, but they are unable to fix it. I'm being encouraged to keep using a broken phone. Even with its thousands of engineers, Apple was unable to fix this problem. My iPhone 11's screen has a pixel error in the top left corner, and App...
Apple iPhone 12 series screen errors need to be fixed
Apple is one of the biggest companies in the world, so mistakes are less likely to happen there. However, what I saw shocked me and made me sad. Apple service has taken advantage of me before. I was using an iPhone 6s at the time, and I had no way to stop being a victim. After that happened, I stopp...
Apple iPhone XS 256 GB not fixed under warranty
My iPhone XS with 256 GB of storage was returned to me unrepaired after I sent it to Apple's authorized service under the warranty. Apple Turkey is taking advantage of its clientele by refusing to repair defective products and instead sending them back to the customers without making any repairs. Pl...
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1 Up-VotesApple iPhone 11 replacement problem
The iPhone 11 I brought into Troy Istinye service on August 4, 2022, with pixel loss in the shape of a frame from the top left to the bottom left of the screen, was not fixed. The Istinye service told me on August 6 that I needed to send my device to a repair center chosen by the service for mainten...
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2 Up-VotesApple iPhone 11 replacement request denied
Hello, on December 7th, 2022, the upper left corner of my 1-year-old Apple iPhone 11 had a faint haze. (I'll attach a photo for you to see.) For warranty work, I took my phone to the Apple Zorlu Center on July 13, 2022. (they took care of it 1 hour after our appointment). They replaced the screen on...
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1 Up-VotesApple iPhone 12 mini is not waterproof, the company misleads customers
The official website and ads for the iPhone 12 mini say that it can stay dry for up to 30 minutes at a depth of 6 meters. In fact, the warranty is no longer valid if the phone is submerged in 10 cm of water for 10 seconds. Apple, which could use a word game to trick its customers, could do this. We ...
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1 Up-VotesApple did not allow iTunes refunds that costs a lot of money
Hello, I've been using an Apple iPhone for years, and I've missed a lot of mistakes. However, I told the company about the 36 thousand TL that a child under the age of 18 spent on the last iTunes. When Isbank called my business phone, I saw that many payments had already been made. I've asked for a ...
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1 Up-VotesApple iPhone 13 return issue
I made the purchase of an iPhone 13 five days ago and canceled the order within the first hour. And to this day, Apple has not paid back the money. The credit card limit on my account is getting dangerously low, and Apple seems to be to blame. Please do something about it and immediately issue a ref...
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1 Up-VotesApple watch battery and warranty issues
The battery in my Apple Watch is acting odd for some reason. It is not charging at this time. Since my guarantee was still active, I decided to visit Apple's technical support. Despite this, they did not agree to cover the watch under the terms of the warranty because the screen has a scratch on it....
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1 Up-VotesApple iOS 15 beta removal problem
I was eager to test out the iOS 16 beta. In my opinion, it didn't do anything for me. I'd like to revert to iOS 15 if possible. After deleting the beta profile, ios 16 is still listed as current. We had no issues downgrading from iOS 15 beta to iOS 14 when we wanted to. Because we had deleted the be...
Charging issue with Apple iPhone 11 battery
On my iPhone 11, which I bought seven months ago, I'm having a problem with charging the battery. It takes 8-9 hours to charge to 100% even though I'm using the original adapter with fast charging capability. After reaching 80%, the battery will continue to work for several hours. When I called cust...
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1 Up-VotesApple Macbook delivery problem
Despite the fact that the Macbook Pro product that I ordered on July 24 (with order number W112*******) has been delivered to Turkey's Customs for the past four days, it is still on hold, and the same warning appears every time "UPS was the one who first made contact with the buyer or importer to in...
Apple iPhone 11 repair costs issue
My new iPhone 11's rear camera glass cracked after it was dropped. There is nothing the authorized service can do, they say. As a result, I respectfully ask for a repair fee that's within my means.
Apple warranty and technical service issues, they were not professionals
As a result of a technical issue, I brought my device into an Apple-authorized service center (handset problem). As a direct consequence of this, you were unable to remedy my issue, and the warranty period was terminated. I require that the violation of my personal rights be compensated for in some ...
Apple iPhone 11 speaker problem,the service was poor and not interested
I just bought a brand-new iPhone 11. But when I went to complain about the constant sound, they cleaned the speakers and gave them to me. Since I always have the same problem, I asked that it be sent to the service department for a thorough look. However, the Apple service said there was a needle sc...
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1 Up-VotesMy iPhone 11 was seized by Apple unlawfully
I'm sending you my Apple service complaint. I'll explain how Apple took over my device. Because my iPhone 11's battery was running low, I took it to Akasya Apple service to have it replaced for free. They informed me that because I overcharged my device, the battery would not be replaced for free, b...
Apple iPhone 11 customer service issue, it needs to e replaced
I went to the Zorlu Center Apple store with my iPhone 11, which is still under warranty, because I couldn't get data from an airdrop. I thought the staff member who helped me didn't know much, but my problem wasn't fixed, so they told me to send my device to the service for inspection. I did that, a...
Apple iPhone 7 Plus freezing, overheating, battery and speaker issues
During the time of the pandemic, when we stay at home, the warranty on my iPhone 7 Plus is up. I couldn't go to the service before the pandemic because I couldn't find a time to go. Even though there were curfews, my device couldn't get to the service. As someone who has used Apple products for year...
iPhone 6 does not have access to Facebook and Messenger apps
The Facebook and Messenger applications on my iPhone 6 will not let me log in. There is no issue for me when I log in through Safari, however the application is most certainly not being loaded. When I attempt to log in using the program, it tells me that an unexpected issue has happened and then com...
I bought an Apple game by mistake and requested a refund, but my request was denied
I made an unintentional purchase of a game from Apple, and despite my request for a refund, they did not provide it. In the case that they do not, I will lodge a formal complaint within the next two weeks! I am calling on the executives at Apple; could you please return my money? 200 TL gone! Accord...
The Apple iOS 16 Beta update made my phone act up and problem
I upgraded to the beta version of iOS 16, and afterward, the middle button stopped functioning. I tried all of the solutions that were available for the iOS 16 Beta version, and they said the problem would be fixed if I reverted back to iOS 15. However, iOS 16 seems to be an improvement, and I don't...
Apple USB power adapter not delivered in 72 days
The two power adapters I ordered on May 11, 2002, did not arrive in the time I was told. When I told customer service about the problem, they said, "We'll give you your money back." There is a big difference between the price of the product right now and the price I will get for it. I was taken adva...
Apple declined to replace the defective battery
For a fee of 1400 TL, an Apple authorized repair service claimed that they could replace the battery on my guaranteed phone because it had fallen below a cycle number established by them. People don't know about this charge cycle and the corresponding number. There was no problem when I first handed...
Apple iPhone 12 speaker problem, I need a replacement
The speakers on my iPhone 12 are not working properly. I took it to Apple service twice, but they couldn't figure out what the problem was. This particular piece of hardware has a service bulletin that applies to the rest of the world, but Apple Turkey is not taking any action on it. When I take my ...