Agoda Üye Marka

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Agoda Refund Problem

17 Complaint

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  • 1 day ago

Agoda.com did a Withdrawal  without My Permission

I did one reservation from Agoda.com on 1st October 2022. Reference number:728630013445 (-1.316,32 ₺ Turkish Money) When I  checked my credit card statement, I saw that Agoda.com made a mistake. Agoda.com withdrew another time on 4th October 2022  (Referans number:227401728630 -1.316,32 ₺). I don't ...

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Agoda.com did a Withdrawal  without My Permission
Agoda.com did a Withdrawal  without My Permission
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  • 2 days ago

Agoda.com Took the Money but didn't Make The Reservation.

I made a reservation on the Agoda website on October 3, 2022, with the reservation number 333827399. Money was deducted from my card, but no confirmation e-mail was received and no reservation was made. I'm trying to reach the support line but I haven't been able to talk to anyone. Unfortunately, th...

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  • 4 days ago

Agoda.com and the Hotel Kept Stalling Us not to Refund Our Money

We made a reservation at Ewa Hotel Waikiki in Honolulu Hawaii from this website (reservation number 760077268). Unfortunately, we had to return one day earlier than we planned. These guys kept telling us that the hotel isn't allowing us to refund and the hotel kept telling us that they cannot do any...

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  • 5 days ago

Agoda has yet to reimburse me for my canceled reservation

After I called to cancel my reservation, I never received a refund on the money that was charged to my card. I contacted customer support via e-mail, explained the situation, and later received a letter in the mail confirming that a refund had been issued. The data absolutely do not support this con...

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  • 2 weeks ago

Although Agoda took money from my account, they never actually made my reservation

I booked a room at the Kuran Hotel through Agoda for September 20, 2022, and paid with a credit card. In spite of having a confirmed reservation for the required date, I was informed upon arrival at the hotel that I would not be able to stay there. I tried everything I could think of, but I couldn't...

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  • 2 weeks ago

Agoda charged me twice for the same booking

Agoda took money out of my account twice: once on the day of the reservation and again two days later when I tried to cancel. Once again, they withdrew the same amount from my account without my permission. Unfortunately, there is no way to contact anyone about this issue because there is no custome...

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Agoda charged me twice for the same booking
Agoda charged me twice for the same booking
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  • 2 weeks ago

Two separate charges came from Agoda for the same booking

I made my reservation for the hotel on Agoda.com. withdrawn twice in total. I personally footed the bill for it. The other one shows up as an open provision on my credit card limit, and it is reflected as a negative balance on the card itself. Because there is no contact number for Turkey on your pr...

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Two separate charges came from Agoda for the same booking
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  • 2 weeks ago

My canceled reservation on Agoda has not been refunded in days

As of September 7, 2022, I have booked a room through the Agoda website. Upon further inspection, I realized I had been given the incorrect date, so I wished to cancel. The 24-hour return policy was offered at no cost. After waiting 5 minutes, I decided to use the no-cost return option. Even after 9...

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My canceled reservation on Agoda has not been refunded in days
My canceled reservation on Agoda has not been refunded in days
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  • 3 weeks ago

Agoda.com Sells Invalid Hotel Bookings

I made a hotel reservation through Agoda.com on September 9, 2022. The reservation number is 754188960. When I got to the hotel, they told me that they didn't work with agoda.com and that they couldn't take me in  so I had to cancel my reservation. I tried to find a way to get in touch with agoda.co...

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Agoda.com Sells Invalid Hotel Bookings
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  • 3 weeks ago

Agoda is not giving me back my money for the cancelled reservation

After selecting a date a full month in the future when making a hotel reservation on Agoda, I realized my error and canceled the reservation. My reservation was canceled and my money was refunded after I was told by the hotel that I had selected the incorrect date. They confiscated the entire hotel ...

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Agoda is not giving me back my money for the cancelled reservation
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  • 4 weeks ago

The hotel booking website Agoda.com overcharged me

My reservation from "my Home sultan ahmet Hotel" on Agoda.com was charged twice. In addition, there is no Turkish phone number listed. The second withdrawal of my funds should be reversed immediately.

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The hotel booking website Agoda.com overcharged me
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  • August 31

My credit card was charged twice by Agoda for the same reservation

I would like to inform you that the previous reservation I made resulted in two separate charges being made to my credit card, and that if the fee is not refunded, I will be forced to file a lawsuit with my bank. Withdrawals totaling 8768 TL were made from reservation 74690**48, and a further 9,077 ...

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  • August 29

The service fee that Agoda.com did not provide is not refunded

I had a room booked through agoda.com. Since the hotel was unable to fulfill my reservation, I am requesting a refund from agoda.com. They say there is no cancellation refund, but I didn't cancel; the hotel simply didn't provide the service. They are fully aware of the situation, but they refuse to ...

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  • August 21

In spite of canceling the reservation, Agoda still charged me twice

My bank account was debited twice. Yes, even though I had to cancel the first appointment! Agoda never deviates from its usual routine! We are currently stranded overseas and out of cash, so I would like this issue to be resolved as soon as possible. Since that is the case, agoda must resolve this i...

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  • August 16

When I made a reservation through Agoda, I was charged twice

I made a reservation for two nights at a water boutique hotel through Agoda under the booking ID number 739839116. I had to pay this twice because my credit card was fraudulently charged. I'd like to cancel my payments of 4031.80 TL for the month ending August 13, 2022 and 4184.57 TL for the payment...

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When I made a reservation through Agoda, I was charged twice
When I made a reservation through Agoda, I was charged twice
When I made a reservation through Agoda, I was charged twice
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  • August 08

Booking and refund problems with Agoda

On the 3rd of August, I made a reservation on agoda.com. Then, using my credit card, I completed the transaction. Until now, I haven't received a single confirmation email. On August 4th, when I arrived at the hotel, I discovered that I had not made a reservation. A provisional charge was made to my...

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  • July 26

Agoda took my money but did not make any reservation

Despite my best efforts, my reservation did not get processed. Because I cannot get in touch with anyone else and my email address is inaccurate, I require a prompt response from you. My credit card was charged for the reservation price, but I never received any kind of e-mail warning about it. I be...

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Member brands use the system to respond to all complaints and increase customer satisfaction. Member Brands employ Xolvie services effectively to continuously improve their customer service quality.

Brand Profile

subscribe Agoda, Is a member of Xolvie for 1 years. 
Member brands use the system to respond to all complaints and increase customer satisfaction. Member Brands employ Xolvie services effectively to continuously improve their customer service quality.