Agoda Üye Marka

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Agoda Hotel

29 Complaint

Şikayet Sıralaması
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  • 11view
  • 4 days ago

Agoda.com and the Hotel Kept Stalling Us not to Refund Our Money

We made a reservation at Ewa Hotel Waikiki in Honolulu Hawaii from this website (reservation number 760077268). Unfortunately, we had to return one day earlier than we planned. These guys kept telling us that the hotel isn't allowing us to refund and the hotel kept telling us that they cannot do any...

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  • 1 week ago

Agoda Unauthorized Hotel Payment Withdrawal

I made a reservation for 3 nights Azura by Yelken Hotel Bodrum between September 23 - September 26 through Agoda.com. Despite a 3-night stay, Agoda has withdrawn money from my card twice, 5.575.96 TL on 22 September and 5.575.96 TL on 25 September. Reservation no: 760610680 I would like my money wit...

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  • 11view
  • 2 weeks ago

Although Agoda took money from my account, they never actually made my reservation

I booked a room at the Kuran Hotel through Agoda for September 20, 2022, and paid with a credit card. In spite of having a confirmed reservation for the required date, I was informed upon arrival at the hotel that I would not be able to stay there. I tried everything I could think of, but I couldn't...

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  • 11view
  • 2 weeks ago

Agoda charged twice for the same stay

Agoda took double payment from my credit card. My reservation number 331120551 18/09/2022 check in 23/09/2022 check out at Akyaka shimal residence hotel .I used "pay now"  and I completed the payment on 14/09/2022 but when I checked my credit card expense , I saw agoda took double payment from my cr...

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Agoda charged twice for the same stay
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  • 13view
  • 2 weeks ago

Two separate charges came from Agoda for the same booking

I made my reservation for the hotel on Agoda.com. withdrawn twice in total. I personally footed the bill for it. The other one shows up as an open provision on my credit card limit, and it is reflected as a negative balance on the card itself. Because there is no contact number for Turkey on your pr...

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Two separate charges came from Agoda for the same booking
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  • 13view
  • 3 weeks ago

Agoda.com Sells Invalid Hotel Bookings

I made a hotel reservation through Agoda.com on September 9, 2022. The reservation number is 754188960. When I got to the hotel, they told me that they didn't work with agoda.com and that they couldn't take me in  so I had to cancel my reservation. I tried to find a way to get in touch with agoda.co...

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Agoda.com Sells Invalid Hotel Bookings
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  • 3 weeks ago

Agoda is not giving me back my money for the cancelled reservation

After selecting a date a full month in the future when making a hotel reservation on Agoda, I realized my error and canceled the reservation. My reservation was canceled and my money was refunded after I was told by the hotel that I had selected the incorrect date. They confiscated the entire hotel ...

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Agoda is not giving me back my money for the cancelled reservation
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  • 3 weeks ago

Stone Hill Hotel Balikesir reservation problem on Agoda.com

I used Agoda.com to book a room at the Stone Hill Balikesir Hotel. I chose September 11, 2022 as the date to check in and September 12, 2022 as the date to check out, and I paid the fee. I chose 01:00 as the time to check in. When I called the hotel, they told me that if I wanted to check in at nigh...

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  • 6view
  • 4 weeks ago

The hotel booking website Agoda.com overcharged me

My reservation from "my Home sultan ahmet Hotel" on Agoda.com was charged twice. In addition, there is no Turkish phone number listed. The second withdrawal of my funds should be reversed immediately.

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The hotel booking website Agoda.com overcharged me
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  • August 29

The service fee that Agoda.com did not provide is not refunded

I had a room booked through agoda.com. Since the hotel was unable to fulfill my reservation, I am requesting a refund from agoda.com. They say there is no cancellation refund, but I didn't cancel; the hotel simply didn't provide the service. They are fully aware of the situation, but they refuse to ...

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  • 6view
  • August 25

I tried calling Agoda to cancel my reservation, but got no response

It was on Agoda.com where I booked my hotel room. I need to cancel my stay at the Gedik Cave hotel, but I can't seem to get in touch with anyone there. Even though your reservation line is not accessible from Turkey, you continue to receive calls from customers there. He informed the hotel and you o...

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  • 6view
  • August 20

Agoda's customer service is currently unavailable

I booked a room at the Canakkale Sunsan hotel through agoda.com between the 27th and 30th of August. 1997448470 is my reservation number. I inadvertently selected the no-cancellation option, but now I need to cancel. I request no fee reductions, but I am unable to contact anyone on Agoda.com. I can ...

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  • August 16

When I made a reservation through Agoda, I was charged twice

I made a reservation for two nights at a water boutique hotel through Agoda under the booking ID number 739839116. I had to pay this twice because my credit card was fraudulently charged. I'd like to cancel my payments of 4031.80 TL for the month ending August 13, 2022 and 4184.57 TL for the payment...

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When I made a reservation through Agoda, I was charged twice
When I made a reservation through Agoda, I was charged twice
When I made a reservation through Agoda, I was charged twice
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  • 2view
  • August 16

For the same reservation, Agoda.com charged me twice

We prepaid in full for a hotel room booked through agoda.com. The same amount was taken out of my account once again without my knowledge a week later. Exactly like a theft, this is unacceptable. No matter the cost, we will file suit against the company. We advise strongly against using the services...

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  • 4view
  • August 09

Agoda doesn't give refunds for reservations that were canceled

Agoda is regrettable. On June 21, 2022, I used the Internet to cancel my hotel reservation for July 2-3, 2022, in Antalya. There was no charge. They sent me a letter saying that the amount I canceled would be put back into my account in 30–45 days. But when I called the bank after 50 days, neither a...

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  • 6view
  • August 08

Booking and refund problems with Agoda

On the 3rd of August, I made a reservation on agoda.com. Then, using my credit card, I completed the transaction. Until now, I haven't received a single confirmation email. On August 4th, when I arrived at the hotel, I discovered that I had not made a reservation. A provisional charge was made to my...

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  • 22view
  • July 25

Agoda reservation refund issue

They told me that the Cleopatra Baby Hotel, at which I had previously booked a reservation for 903 TL through Agoda, had nothing to do with Agoda, that no reservation had been made, and that I should contact Agoda. My problem has been handled despite the fact that I have communicated with Agoda on m...

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Agoda reservation refund issue
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1 Up-Votes
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  • 35view
  • July 18

Agoda Customer Service Ruined Our Vacation

It's clear to Agoda that I paid for two reservations at Hotel Ikonik Lisboa through Agoda, one for July 12 and the other for July 13. When the hotel saw my Agoda reservation papers, they claimed that they had only reserved two separate rooms for the night of July 12th, despite the fact that Agoda ha...

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1 Up-Votes
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  • 17view
  • July 18

Agoda Hotels Reservation Problem

I made a hotel reservation through Agoda. I used the discounted price to place an order. I didn't expect any issues because I assumed it was a global site. When I called the hotel to inquire about the situation, they stated that the reservation had been received but that they would not accept it at ...

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Agoda Hotels Reservation Problem
Agoda Hotels Reservation Problem
Agoda Hotels Reservation Problem
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1 Up-Votes
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  • July 17

I was overcharged by Agoda customer service for my reservation

On July 12, 2022, I made two separate reservations through the Agoda agency for the 360 Degree hotel in Athens, Greece. I paid 4373.07 TL for the first room and 5351.37 TL for the second, which was significantly more expensive. 5 minutes later, I assumed that the hotel had raised the price and that ...

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  • 7view
  • July 14

Agoda took too much money from my credit card without my knowledge

My card was charged an excessive amount by Agoda.com. On the website of Agoda.com, my hotel reservation had a payment amount of 3906 TL; however, my credit card was charged more than 4070 TL for the reservation. I demand that the difference be refunded to me. Because of the difference, which amounts...

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Agoda took too much money from my credit card without my knowledge
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  • 8view
  • July 11

Agoda customer service was unable to complete my hotel booking

On July 16, 2022, I request that my Golden Age Hotel / Yalikavak problem be resolved as soon as possible. This is the second time my credit card has been charged without my permission. When I called the hotel about the reservation issue, I was told that the room might not be available. They said the...

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  • 26view
  • July 10

Online booking service Agoda.com accepts reservations with no hotel confirmation

I reserved a room for one night at the Atalla hotel in Antalya through agoda.com. When I got to Atalla, the hotel said they didn't have a reservation for me and that the hotel was full. I went to a different hotel, paid more money, and stayed there for one night. I talked to Agoda through sikayetvar...

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1 Up-Votes
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  • 7view
  • July 04

Agoda charged me twice for the same reservation; I require a refund

I was making a reservation for a hotel in Manila when I realized I had put in the wrong dates. I stopped the approval process (payment) and made a new reservation with the right dates (paid). BUT AGODA has canceled the reservation that hasn't been approved, so they've gotten two payments. Also, when...

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Agoda charged me twice for the same reservation; I require a refund
Agoda charged me twice for the same reservation; I require a refund
Agoda charged me twice for the same reservation; I require a refund
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Brand Profile

subscribe Agoda, Is a member of Xolvie for 1 years. 
Member brands use the system to respond to all complaints and increase customer satisfaction. Member Brands employ Xolvie services effectively to continuously improve their customer service quality.