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Agoda Customer Service

18 Complaint

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  • 1 day ago

Agoda.com did a Withdrawal  without My Permission

I did one reservation from Agoda.com on 1st October 2022. Reference number:728630013445 (-1.316,32 ₺ Turkish Money) When I  checked my credit card statement, I saw that Agoda.com made a mistake. Agoda.com withdrew another time on 4th October 2022  (Referans number:227401728630 -1.316,32 ₺). I don't ...

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Agoda.com did a Withdrawal  without My Permission
Agoda.com did a Withdrawal  without My Permission
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  • 2 days ago

Agoda.com Took the Money but didn't Make The Reservation.

I made a reservation on the Agoda website on October 3, 2022, with the reservation number 333827399. Money was deducted from my card, but no confirmation e-mail was received and no reservation was made. I'm trying to reach the support line but I haven't been able to talk to anyone. Unfortunately, th...

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  • 4 days ago

Agoda.com and the Hotel Kept Stalling Us not to Refund Our Money

We made a reservation at Ewa Hotel Waikiki in Honolulu Hawaii from this website (reservation number 760077268). Unfortunately, we had to return one day earlier than we planned. These guys kept telling us that the hotel isn't allowing us to refund and the hotel kept telling us that they cannot do any...

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  • 5 days ago

Agoda has yet to reimburse me for my canceled reservation

After I called to cancel my reservation, I never received a refund on the money that was charged to my card. I contacted customer support via e-mail, explained the situation, and later received a letter in the mail confirming that a refund had been issued. The data absolutely do not support this con...

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  • 1 week ago

Agoda Unauthorized Hotel Payment Withdrawal

I made a reservation for 3 nights Azura by Yelken Hotel Bodrum between September 23 - September 26 through Agoda.com. Despite a 3-night stay, Agoda has withdrawn money from my card twice, 5.575.96 TL on 22 September and 5.575.96 TL on 25 September. Reservation no: 760610680 I would like my money wit...

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  • 2 weeks ago

Although Agoda took money from my account, they never actually made my reservation

I booked a room at the Kuran Hotel through Agoda for September 20, 2022, and paid with a credit card. In spite of having a confirmed reservation for the required date, I was informed upon arrival at the hotel that I would not be able to stay there. I tried everything I could think of, but I couldn't...

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  • 2 weeks ago

Agoda charged me twice for the same booking

Agoda took money out of my account twice: once on the day of the reservation and again two days later when I tried to cancel. Once again, they withdrew the same amount from my account without my permission. Unfortunately, there is no way to contact anyone about this issue because there is no custome...

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Agoda charged me twice for the same booking
Agoda charged me twice for the same booking
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  • 3 weeks ago

Agoda.com Sells Invalid Hotel Bookings

I made a hotel reservation through Agoda.com on September 9, 2022. The reservation number is 754188960. When I got to the hotel, they told me that they didn't work with agoda.com and that they couldn't take me in  so I had to cancel my reservation. I tried to find a way to get in touch with agoda.co...

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Agoda.com Sells Invalid Hotel Bookings
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  • 3 weeks ago

Stone Hill Hotel Balikesir reservation problem on Agoda.com

I used Agoda.com to book a room at the Stone Hill Balikesir Hotel. I chose September 11, 2022 as the date to check in and September 12, 2022 as the date to check out, and I paid the fee. I chose 01:00 as the time to check in. When I called the hotel, they told me that if I wanted to check in at nigh...

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  • August 20

Agoda's customer service is currently unavailable

I booked a room at the Canakkale Sunsan hotel through agoda.com between the 27th and 30th of August. 1997448470 is my reservation number. I inadvertently selected the no-cancellation option, but now I need to cancel. I request no fee reductions, but I am unable to contact anyone on Agoda.com. I can ...

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  • July 26

Agoda took my money but did not make any reservation

Despite my best efforts, my reservation did not get processed. Because I cannot get in touch with anyone else and my email address is inaccurate, I require a prompt response from you. My credit card was charged for the reservation price, but I never received any kind of e-mail warning about it. I be...

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1 Up-Votes
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  • July 25

Agoda reservation refund issue

They told me that the Cleopatra Baby Hotel, at which I had previously booked a reservation for 903 TL through Agoda, had nothing to do with Agoda, that no reservation had been made, and that I should contact Agoda. My problem has been handled despite the fact that I have communicated with Agoda on m...

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Agoda reservation refund issue
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1 Up-Votes
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  • July 18

Agoda Customer Service Ruined Our Vacation

It's clear to Agoda that I paid for two reservations at Hotel Ikonik Lisboa through Agoda, one for July 12 and the other for July 13. When the hotel saw my Agoda reservation papers, they claimed that they had only reserved two separate rooms for the night of July 12th, despite the fact that Agoda ha...

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1 Up-Votes
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  • July 17

I was overcharged by Agoda customer service for my reservation

On July 12, 2022, I made two separate reservations through the Agoda agency for the 360 Degree hotel in Athens, Greece. I paid 4373.07 TL for the first room and 5351.37 TL for the second, which was significantly more expensive. 5 minutes later, I assumed that the hotel had raised the price and that ...

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  • July 12

The cancellation problem with Agoda reservations remains unresolved

My reservation with reservation number 322926855 and reference number 023369 is not canceled by Agoda, despite the fact that I have the right to do so until 23:59 on July 12th, 2022. I'm trying to get in touch with customer service to resolve this issue, but I'm not getting through. There is no way ...

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  • July 11

Agoda customer service was unable to complete my hotel booking

On July 16, 2022, I request that my Golden Age Hotel / Yalikavak problem be resolved as soon as possible. This is the second time my credit card has been charged without my permission. When I called the hotel about the reservation issue, I was told that the room might not be available. They said the...

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  • July 02

Agoda refund issue needs a solution

.Booking.com refunds cause financial loss. To the Agoda customer service department: Please be advised that the booking id: 3223***** Antalya Yesterday I had to cancel that reservation I had made with id Agoda, but Agoda is a distinction between a refund and a payment provision. Although it advertis...

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Agoda refund issue needs a solution
Agoda refund issue needs a solution
Agoda refund issue needs a solution

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subscribe Agoda, Is a member of Xolvie for 1 years. 
Member brands use the system to respond to all complaints and increase customer satisfaction. Member Brands employ Xolvie services effectively to continuously improve their customer service quality.

Brand Profile

subscribe Agoda, Is a member of Xolvie for 1 years. 
Member brands use the system to respond to all complaints and increase customer satisfaction. Member Brands employ Xolvie services effectively to continuously improve their customer service quality.