From Complaints to Compliments
Xolvie, is about creating engagement, transparency and resolution.
We bring consumers and companies together in a highly responsive environment and provide simple, easy-to-use tools
This is where we facilitate good faith communications, improve customer experiences and deepen brand loyalty.
We also share customer reviews and brand resolutions, enabling millions of visitors to make more informed decisions about where to place their purchasing power and their trust.
- Individual Members-
- Registered Brands-
- Resolved Complaints-
- Visitors in the Past 30 Days-
92% of consumers read customer reviews before buying a product or service.
Solutions for Consumers
A simple, straightforward way to resolve an issue.
Xolvie's quick and easy enrollment and resolution processes empower consumers to file a complaint with any company free of charge, to send a compliment to that brand after a resolution is reached and to view both complaints and compliments before making purchasing decisions. We also publish satisfaction ratings, which encourages businesses to respond to complaints quickly and in good faith.
By using your voice, you increase everyone's purchasing power.
Because we make it completely transparent, our complaint resolution process has also made Xolvie a powerful consumer reference site. With nearly 9,000 complaints submitted daily, it's easy to access detailed information about businesses of interest to you before you begin shopping. You can read about disputes secure in the knowledge that each complaint was written by an actual customer, not a bot or a troll.
Our critical mass of reviews and satisfaction ratings, and the high volume of traffic on our site, informs purchasing decisions and affects brand preferences. Each dollar spent after visiting Xolvie is spent with greater knowledge and intention, allowing consumers to influence brands and brands to better serve consumers.
Solutions for Businesses
By working with Xolvie's straightforward tools, brands can transform grievances into gratitude. Deepen brand loyalty and expand your customer base through actions, not words.
Access data that can help you make decisions.
Our system's public, transparent nature makes it a feedback mechanism. It allows you to measure the success or failure of handling customer complaints and to identify the most effective strategy for your business in light of actual data. Customer complaints about a product or service can serve as a primary source of learning for brands, allowing you to focus on clearly identified weaknesses and to know your strengths.
Recovery of Dissatisfied Customers
Xolvie allows brands to recover customers dissatisfied with their products and services and build loyal customers.
Win over undecided customers, who are looking for brands to trust.
It has been demonstrated that 92% of consumers read customer reviews before buying a product or service. This means that complaints resolved by Xolvie help you to build the trust, not just of frustrated customers but of potential customers, who are mining customer reviews on the Xolvie site that are rich with brand information.
Get to know your customers and your own business better.
Xolvie empowers brands to either write a reply to a complaint or to contact customers directly to resolve an issue. By listening closely and engaging in good faith, brands can change, not just customer experiences, but hearts and minds. The process deepens brands' understanding of consumer attitudes, behaviors and expectations. With the knowledge gained, it's easier to develop more people-friendly products and services, and improve business practices to benefit everyone.